adding users to the watchlist on the portal

[Justin scott1]

Evening, 

Has anyone managed to add an option onto the "my requests" lists on the portal? so as a user I can review my tickets and add my manager, as an example, to one for them to get updates as well

[James Chun]

Hi @Justin scott1,

I don't think there is an easy OOB way to configure this.

Have a read at this article - https://www.servicenow.com/community/employee-center-forum/adding-quot-watch-list-quot-to-standard-t...

In the thread, it looks like it's an easy setup for an HR Case but not for other types of tasks (e.g. RITM). There is also a link to a custom widget, it's worth having a look at that as well.

Hope it helps, thanks