After submitting my record producer, redirect to custom page

[VullankiL]

Hi,

currently, I created a record producer, after submitting record producer, it is going to generated task record by default.

But after submitting I want to redirect to a custom page. How can I achieve this?

Thank you

[Sandeep Rajput · Accepted solution]

@VullankiL You can use the record producer script to redirect the user to a specific page on platform view or backed.

• Within the Platform UI:

  producer.redirect="home.do";

• Within Service Portal:

  producer.portal_redirect = "sp?id=sc_home"

  Source: https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/service-catalog-managemen...

  Hope this helps.

[Sandeep Rajput · Accepted solution]

@VullankiL You can use the record producer script to redirect the user to a specific page on platform view or backed.

• Within the Platform UI:

  producer.redirect="home.do";

• Within Service Portal:

  producer.portal_redirect = "sp?id=sc_home"

  Source: https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/service-catalog-managemen...

  Hope this helps.

[VullankiL]

Hi @Sandeep Rajput,
Then what I have to keep in Record producer redirect to field.
And where I have to add this service portal code.
Thank you,

[Sumanth16 · Accepted solution]

Hi @VullankiL , 

producer.portal_redirect = "sp?id=sc_home"

The above code should work when you place in producer script.

If it is not working please try below approach for portal which is provided by ServiceNow.

You can modify "SC Catalog Item" OOB widget:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855379

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Thanks & Regards,

Sumanth Meda

[Sandeep Rajput]

@VullankiL On your record producer form, in What it will contain section you will find the script field. You can add the URL of your page there.