Agent assist in Service Operations Workspace Contextual Side panel doesn't show search results

[Community Alums]

Agent assist in Service Operations Workspace Contextual Side panel doesn't show search options/ results.

[Sid_Takali]

Hi @Community Alums  please verify configuration of the Agent Assist?

https://www.youtube.com/watch?v=5UDDrgZcWqs 

[Community Alums]

Hi @Sid_Takali Thank you for the response.

The contextual search is not working on the incident form, as per OOB set up it should work without changing any configurations. Please see the screenshots of OOB table configuration in our system.

[Sid_Takali]

Hi @Community Alums Please verify the steps mentioned in Now Support doc

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813884

Regards,

Siddharam