Agent Assist - Opened For language

SC4
Tera Expert

Hi. In Agent Workspace, Agent Assist, there is an option so see articles as the Opened For would view. But the idea is to check articles based on the opened for preferred language and currently its only in english. Where can I make this configuration?

 

SC4_0-1702312813471.png

SC4_1-1702312863308.png

 

 

7 REPLIES 7

SC4
Tera Expert

I found this Script Include: ViewAsUtilSNC and ViewAsUtil. There is a function called 

getReporteeSearchResults()
 
I added the function getReporteeSearchResults() to the ViewAsUtil because the other one is read-only and ServiceNow says it shouldnt be changed.
 
I added the following:
 
SC4_0-1702323714625.png

But how is the original function being called?

 

Ill post my findings.

Thanks buddy for adding this in my knowledge. I am following this post. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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SC4
Tera Expert

Still looking into this.

Anyone else has an idea?