Agent Assist - Opened For language
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12-11-2023 08:41 AM
Hi. In Agent Workspace, Agent Assist, there is an option so see articles as the Opened For would view. But the idea is to check articles based on the opened for preferred language and currently its only in english. Where can I make this configuration?
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12-11-2023 11:42 AM
I found this Script Include: ViewAsUtilSNC and ViewAsUtil. There is a function called
But how is the original function being called?
Ill post my findings.
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12-11-2023 11:44 AM
Thanks buddy for adding this in my knowledge. I am following this post.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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12-12-2023 12:30 AM
Still looking into this.
Anyone else has an idea?