Hi @BijoyDeb
You can create a simple Bar Report, which is using group by on the Created field.
Sample below.
If you're familiar with PA, you may wanna have a look to this dashboard below which will give you an overview of average age and assignment times and breakdown incidents in different age buckets.
Name: Open Incident Age Monitor
URL: https://<instance_name>/$pa_dashboard.do?sysparm_dashboard=45cb98f1d7f00200b96d45a3ce6103d2
Cheers,
Tai Vu
Hi @BijoyDeb ,
Please follow bellow to get a ageing incident report grouped by state:
1.
Create a report based on the incident table:
2.
Select "bars" as type of report.
3.
In the configure tab select group by "created"
In the conditions set condition as state is "in progress":
4. Save the report
5. Add an additional dataset:
6. make the new dataset based on the incident:
7. group by "created":
8 .set condition as state is "on hold":
9. press save dataset:
10. you will see the report shown as:
Please follow above instructions to add other states.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
Hi @BijoyDeb
You can create a simple Bar Report, which is using group by on the Created field.
Sample below.
If you're familiar with PA, you may wanna have a look to this dashboard below which will give you an overview of average age and assignment times and breakdown incidents in different age buckets.
Name: Open Incident Age Monitor
URL: https://<instance_name>/$pa_dashboard.do?sysparm_dashboard=45cb98f1d7f00200b96d45a3ce6103d2
Cheers,
Tai Vu
