Ai Search - Exact match page

[M_iA]

We are using AI search in our portal. We have dedicated pages for knowledge and case information.

However, when using the search bar and the AI search finds an exact match and we click on the record, it takes the user through to the record on the form page.

How do I configure the exact results page routing in Ai search?

Thanks

[Community Alums]

Hi @M_iA ,

Were you able to resolve this issue in Vancouver? Thank you.

[M_iA]

In Vancouver, there is now a setting that you can now set:

This is in your Search Application Configuration:

[Community Alums]

Thank you @M_iA . But is there an official way to redirect to a different page using the Suggested Item ?

[frank121]

I have the same problem and this was the solution BUT this disables exact match now. Users wont be able to use exact match because they are telling us to de-activate. We need a solution that does not direct users to the form view on exact match. 

[SusanWinKY]

We've upgraded to Vancouver, patch 5. I set the Enable Exact Match on our primary Service Portal.

Observations:

1. On the "Service Portal Default Search Application” form, an info message displays:  Portals do not support exact match. If you enable the exact match option in a portal's search application configuration, users may experience navigation issues when searching in that portal. 

2. The help text for the new "Enable Exact Match" field is:  Exact Match configurations only work for portal and Next Experience global searches 

This seems to conflict.

I tried it anyway and found that some record types work as expected -- entering the exact record # opens that record in the Service Portal using the 'ticket' page. However, some record types open in the core platform UI instead of the portal.

So, we are not planning to enable this option for our Service Portal.