Announcements are showing login page also

[Admin7267]

Hello,

I have created a Business Rule to show the Announcements in Service Portal, which is working fine.

But the issue is Announcements are showing in the login page also, which should not be.

How to hide the Announcements in login page and display only once the user is logged in?

[Sujatha V M]

@Admin7267  Is there any specific reason for creating the Announcements using BR. 

Instead you can directly create it under Service Portal -> Announcements and setup the behavior of it in "Dismiss options" as below. 

Additionally you have the even the "Portals" to be selected. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Admin7267]

Thank you @Sujatha V M, for looking into my question. 

I have used BR as the condition is dynamic. Announcement to to showed everytime when incident priority is changed to 1.

[Sujatha V M · Accepted solution]

@Admin7267  Could you please check if your Announcement's Public checkbox is set to "True" 

Before : 

After : On changing it to "False"

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Admin7267]

Thank you @Sujatha V M, in the BR I have set the public value to false and no announcements showing on login page.