Announcements not appearing in the Banner on portal

[MrMuhammad]

Hi,

Suddenly, Banner announcements are disappear in the Employee Self-Service portal/ Service portal. In the console, I can see [HTTP::500] Unable to retrieve announcement. 

I have tried below but got no luck.

1. Announcements are active and expiry dates are in future.
2. Configuration looks good. No missing references.
3. Repair the relevant Plugin.
4. Reverted the the recent changes related to pages and widget etc with no success. 

Please let me know if you ever faced the same and was able to fix this issue or any pointer on troubleshooting this issue will be highly appreciated.

Thanks,

Muhammad

[Sulabh Garg · Accepted solution]

Hello

Check this community link below

Service Portal Announcements are not working anymore after Paris Upgrade... (500 Error Message)

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[MrMuhammad]

Hi @Sulabh Garg,

I followed this article for over 5 times since yesterday but go no luck. Now you shared this and this time it worked 😄 

So mainly, Option 2 on the post was the solution to my problem. Display style had a missing reference for one of the OOB announcement.

Thanks for your help!

Regards,

Muhammad 

[Sulabh Garg]

I am glad it worked 🙂