Approval Email not being sent from Workflow

[AngelP83]

Hello,

I am new to creating approvals, and I would like some help regarding the APPROVAL NOTIFICATION EMAIL.  I was under the impression that the approval notification email is sent by default, I don't need to create one.

This is the workflow I created.

The workflow works; the ticket shows pending approvals, but the approver is not receiving the email.

Thank you

[Steven Parker · Accepted solution]

Since your workflow is using the Approval Group activity, check this table:

sysapproval_group

You might want to read this page from ServiceNow, one thing I see when you said "This is not a catalog item, it is on our own design table" raises a possible potential issue...see screenshot below:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workflow-activities/refe... 

Approval - User activity doesn't seem to say that on the ServiceNow Docs page:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workflow-activities/refe... 

We use Approval User more than Approval Group...both can accept groups into the activities.  Try switching to Approval - User activity just to see if the results change for you.

[AngelP83]

This works

Thanks!

[Community Alums]

Hi @AngelP83 ,

Out of the box once you add user using approval activity an approval email is triggered to that user.

So, you should check the Emails, whether you have recieved an Approval email.

[Rahul Talreja]

Hi @AngelP83 ,
There is one notification which is applies on "sysapproval_approver" table, you can navigate to it by "/now/nav/ui/classic/params/target/sysevent_email_action.do%3Fsys_id%3Dbb32008477623010f088a0e89e5a9945%26sysparm_record_list%3Dactive%253dtrue%255ecollectionSTARTSWITHsysapproval_approver%255esys_created_by!%253dadmin.suganya%255eORsys_created_by%253dNULL%255esys_created_by!%253dadmin.manjeet%255eORsys_created_by%253dNULL%255esys_scope%253dglobal%255ename%253dRequest%2Bapproval%2Bassigned%255eORDERBYorder%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dsysevent_email_action%26sysparm_view%3Dadvanced%26sysparm_view_forced%3Dtrue"
Check it its active or not?
If yes, than check for emails under logs for the mail.

[AngelP83]

Interesting, the Email logs on the Notification  - Request Approval does not contain anything.  Does that mean the emails are not sent? where could it be stuck?

Is this better in a Workflow or Flow Designer?

Thanks