approval email
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‎02-07-2024 11:32 AM
How can you personalize an approval email to include the fields needed instead of the default ones.
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‎02-07-2024 01:32 PM
I'm guessing you're using the OOTB Approval Request Notification.
If you are, you can create a new Email Template with the fields you require and replace the current template on the Notification's 'What it will contain' tab in the Email Template field.
Here is a link to documentation on how to create an Email Template: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...
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‎02-08-2024 09:52 AM
This is to be used on the flow designer, how do you change the email template on the flow designer "ask for approval".