approval email

sola2
Tera Contributor

How can you personalize an approval email to include the fields needed instead of the default ones.

2 REPLIES 2

dylnlopez
Tera Contributor

I'm guessing you're using the OOTB Approval Request Notification.

If you are, you can create a new Email Template with the fields you require and replace the current template on the Notification's 'What it will contain' tab in the Email Template field. 

Here is a link to documentation on how to create an Email Template: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...

sola2
Tera Contributor

This is to be used on the flow designer, how do you change the email template on the flow designer "ask for approval".