Approval requested notification not being sent for custom created "New Change Request" application

afofana
Kilo Explorer

I am trying to duplicated the current "Change Request" application for another organization to use.
So so far,
I've extended to the Task table, create the "New Change Request" application, build my form, copy all the business rules, client script, notification .. from the change_request table to new_change_request table.

I am having problem to fire off the "approval envents" business from my new change request form.

When a requestor submit a change in the "New Change Request" , a change ticket get created fine witht eh Approval field set to "Not Yet Requested" and a notification goes out fine.

So when the UI action "Request Approval" is click the Approval is set to "Requested" ,
a notification for Approval requested for was supposed to be sent but it doesn't.
Also no item get created under the Approvers table.

It looks like to me the "Approval events" is not getting fire off. Any idea what's wrong?

10 REPLIES 10

afofana
Kilo Explorer

yes that was the problem. I have turned the 'approval engines' to "Process Guides" and it works now.

Thank you so much Ben and thank you too Chris