Approval - User auto skipped/delete

[12uy]

I’m having issues copying the Knowledge - Approval Publish workflow to another application.

Everything works normally when using an admin account, but when I impersonate another user to create an article and click Publish, the workflow does not change the status to Review.

When checking the Workflow Transition History, the Approval Knowledge Base Management activity automatically switches to Move to Draft (with activity.result = 'skipped').

I’ve modified the script to allow the new application to call KBWorkflow().

I want to understand why Approval Knowledge Base Management is being auto-skipped/deleted?"

[Ankur Bawiskar]

@12uy 

did you modify OOB component for this?

[12uy]

Thank you for your interest.
I have modified the Publish workflow in the Knowledge Base using the workflow I just copied.
I am not clear about the OOB (Out-of-the-Box) you mentioned.
I am wondering why the Approval Knowledge Base Management automatically deletes.

[Runjay Patel]

Hi @12uy ,

Make sure knowledge based owner field is not empty or inactive user.

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[12uy]

Thank you @Runjay Patel 
I have verified that the Knowledge Base Owner field is a valid user.