I’m having issues copying the Knowledge - Approval Publish workflow to another application.
Everything works normally when using an admin account, but when I impersonate another user to create an article and click Publish, the workflow does not change the status to Review.
When checking the Workflow Transition History, the Approval Knowledge Base Management activity automatically switches to Move to Draft (with activity.result = 'skipped').
I’ve modified the script to allow the new application to call KBWorkflow().
I want to understand why Approval Knowledge Base Management is being auto-skipped/deleted?"
Hi @12uy ,
Looks like OOB the Script include(KBWorkflow) is only accessible only in Global application.
Try changing it to accessible with all applications
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
