Approvals for Mobile Agent

[Okey_O]

Hi Everyone,

I'm working on the ServiceNow Mobile agent and i'm trying to get the "my approvals" applet to pull in approvals for custom tables. We are currently on new york. In madrid, this could be changed/updated under mobile applications but this no longer exists on new york.

Can anyone point me in the right direction to pull in my custom tables for approvals?

[eadler]

The approvals that appear are limited by the Item Stream called "Approvals Pending Master".  Out of the box, this contains 3 Master Items, one for Change, one for Requests, and one for RITMs.  You'll need to add a Master Item that pulls in the approvals for your custom table.  I'm still working on how to add Knowledge approvals, so I can't give you discrete steps yet.

[Okey_O · Accepted solution]

Thank you for your response but i have figured it out:

1. Create a data item on the custom table
2. Create an Applet for the Data item created in step 1
3. Create Approve and Reject functions
4. Associate those functions to the Applet
5. Got to "Approvals Pending Master" Item stream (/sys_sg_item_stream.do?sys_id=e3045535532033002d96ddeeff7b12ab) and
6. Add the above-created applet master item to the "Item Stream M2M Master Items " embedded list.
7. navigate to form screens: /sys_sg_form_screen_list.do; under the form screen segments, open the link and configure the screen fields
8. ensure item view is configured properly..for the configuration in options 7, you may need to first set up the fields, click into it and rename as: sysapproval.ref_change_request.type but for your custom table and field

(ensure the items you create are as close to the ootb items for change,ritm & req)

[jia6]

sorry ,can you give me some description about 'Now mobile' and 'mobile agent' approval part?

because I seen both app have the 'approval' part.

and I want to know the difference between 'Now mobile' and 'mobile agent' approval part.

Now mobile                  Mobile Agent