approvals iterating back through previous approvers, even after they've approved

cameron8
Tera Contributor

i've got a situation i can't quite figure out. I'm working with a flow that will will ask a user's manager for approval, then if manager approves, ask the department head, then the company head once each previous approval is done. 

 

the issue we're having is that once a users manager approves, and it moves on to the department head, it sends another approval back to the manager when it iterates to the department head. on the same note, if the department head approves, when it moves to the company head step, it'll send an approval request to the company head, the department head, and the manager. 

 

any ideas on how to fix this? 

 

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7 REPLIES 7

Anil Nemmikanti
Giga Guru

Hi, please check the approval rules are correct. And please debug in this way by adding static users as approvers and check if the behavior is the same or not.

i've checked with static users - same results. the action does wait for approval. 

Anil Nemmikanti
Giga Guru

And is the Ask For Approval Action is waiting for the approval, or it is triggering the next approval immediately.

And please give some time gap before approving the next request.