Assigning catalog task to user in "opened_by" field

gnunez · ‎03-21-2017

Hello all,

I am trying to assign a couple of catalog tasks to the the user in the Opened_by field. I've looked at other posts and I see many suggest to use task.assigned_to = current.opened_by and I added that script to the task.

My problem is that instead of the task assigning to "Opened_by", it assigns to the user who fulfilled the previous task. I also tried changing the display value for Request table from Number to Opened by, but that didn't make a difference.

Has anyone had the same problem or know how to fix this?

Thanks in advance!

sagarsharma · ‎03-22-2017

Hi Grace,

This might me happening because the activity which is creating the task is getting invoked by the action to user who is completing previous activity(Previous task in your case). That is why assigned to is being set to the user who is closing previous task.

To Avoid this you can write following line in your script and run it before insert.

current.assigned_to = current.request_item.opened_by;

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View solution in original post

sagarsharma · ‎03-22-2017

Hi Grace,

Check for the value in opened by field if it is what you want. Also instead of writing a piece of code in script, use set values tab in before business rule, select the field on left(Like assigned to) use "same as" operator and on right select "opened by" field.

Please Like, mark helpful depending on the impact of response.

gnunez · ‎03-22-2017

Thanks for the idea I didn't think of that. I tested but it is assigning to the user who fulfilled the previous task. I don't if something is off or I'm doing something wrong.

I added the values as you suggested and added conditions on "When to run". You can see my changes in the screenshots below.

nthumma · ‎03-22-2017

are you running this on insert or update ?

gnunez · ‎03-22-2017

running this on insert

nthumma · ‎03-22-2017

If I Understand correctly

Task A (Previous Task)

While Creating Task B it is assigning to Task A fulfiller instead of Task B opened_by?