Assignment Data Lookup

[User6781]

Hi,
The requirement is to add new subcategories under the Category : "Application" and both the subcategories should redirect to respective Assignment group in incident form.

I have added the subcategories in sys_choice.list.

Further, to redirect them to the Assignment Group, I have added them in dl_u_assignment.list

but, one of the subcategory once selected in incident form with respective assignment group and when I checked the dl_u_assignment.list, it is visible in blue in colour unlike other that are in black colour.

What could be the issue.

[Basheer]

Hi @User6781 

The blue colour means the value is not present in backend

For example

Label : Internet Value : internet

If you enter Internet instead of internet, it will show up in blue color because the backend value is not matched.

See if in your case backend value is same or not.