Assignment group in Change request form
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06-12-2023 11:31 PM
Hi All
I have a requirement where on Change reqest form I need to show only specific groups to appear (Groups which I have created) when clicking on "Assignment group". How can I do that?
Change Request form
Lets say I want only these groups to appear for user to select any one
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06-13-2023 02:28 AM
Hi @Riya Verma
Thanks for the response.
So first thing, exactly where you have suggested to lacate for "group availability"option?If you can elaborate it more with screenshots please!
Secondly, I have a condition that whenever I select some particular category like "Firewall Change manegment" only then desired groups should reflect in " Assignment group"
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06-15-2023 02:46 AM - edited 06-15-2023 02:48 AM
Hi @Riya Verma
Can you help in modifying the code you suggested after looking my requirement through snapshot I shared?
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06-13-2023 02:46 AM
you need to use dictionary override for that group field as that field is on task table
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-13-2023 04:03 AM
I have a condition that whenever I select some particular category like "Firewall Change manegment" only then desired groups should reflect in " Assignment group". How can I do that ?
And on your reply I navigated on dict.Entry Override, where I think a separate table needs to be prepared which will have desired groups and then reference to that table needs be given here . Is that right?
But before doing that I need to understand how we can do this only for single type of category .
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06-13-2023 04:27 AM
then you can use dictionary override and override the reference qualifier and form the query accordingly based on category value
javascript: var query; if(current.category == 'firewall') query = 'sys_idINsysId1,sysId2'; query;
// give the group sysIds in the query you want to show
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader