Assignment group in Change request form

RSSG
Tera Contributor

Hi All

I have a requirement where on Change reqest form I need to show only specific groups to appear (Groups which I have created) when clicking on "Assignment group". How can I do that?

 

Change Request form

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Lets say I want only these groups to appear for user to select any one 

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15 REPLIES 15

RSSG
Tera Contributor

Hi @Riya Verma 

Thanks for the response.

So first thing, exactly where you have suggested to lacate for "group availability"option?If you can elaborate it more with screenshots please!

Secondly, I have a condition that whenever I select some particular category like "Firewall Change manegment" only then desired groups should reflect in " Assignment group" 

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RSSG
Tera Contributor

Hi @Riya Verma 

Can you help in modifying the code you suggested after looking my requirement through snapshot I shared?

Ankur Bawiskar
Tera Patron
Tera Patron

@RSSG 

you need to use dictionary override for that group field as that field is on task table

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I have a condition that whenever I select some particular category like "Firewall Change manegment" only then desired groups should reflect in " Assignment group".  How can I do that ?

 

And on your reply I navigated on dict.Entry Override, where I think a separate table needs to be prepared which will have desired groups and then reference to that table needs be given here . Is that right?

But before doing that I need to understand how we can do this only for single type of category .

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@RSSG 

then you can use dictionary override and override the reference qualifier and form the query accordingly based on category value

javascript: var query; if(current.category == 'firewall') query = 'sys_idINsysId1,sysId2'; query;

// give the group sysIds in the query you want to show

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader