Assignment group in Change request form

RSSG
Tera Contributor

Hi All

I have a requirement where on Change reqest form I need to show only specific groups to appear (Groups which I have created) when clicking on "Assignment group". How can I do that?

 

Change Request form

RSSG_0-1686637649363.png

 

 

Lets say I want only these groups to appear for user to select any one 

RSSG_1-1686637684691.png

 

15 REPLIES 15

@Ankur Bawiskar 

Hi,

I tried putting this query but it is not working.

Also Is there any other way of doing this task other than query run ?

@RSSG 

share your dictionary override screenshot

Also did you give correct category choice value during comparison?

Also did you give correct group sysIds?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

RSSG_0-1686720289771.png

Original 

RSSG_1-1686720336895.png

Uset this query in ref. qualifier

var query;
if (current.category == 'Firewall Change Management')
query = 'Firewall Operator,Functional System Owner';
query;

@RSSG 

you didn't update the reference qualifier in your screenshot

also whose category you wanted to check? you want to check for parent field on sysapproval_group table?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

This is what I want to do- On selecting Catergory as "Firewall change management", the "Assignment group" should show only specific groups which I want

RSSG_0-1686721017410.png

 

Now this is what I get when opening Dict.Overrides from Conf.Dictionary of "Assignment Group"

RSSG_1-1686721179145.png

 I did updated after inserting the query in Ref.Qualifier , refreshed page and again checked on change form by opening Assignment Group but it shows list of all groups as before.