Attached Image in the Notification is not available after moving through UpdateSet

[xavifrancis]

Hi,

I am updating an existing notification and that notification contains some image.

I am not touching the image, I am just modifying the email text body.

After modification in development environment, the image is still there and the notification looks good.

Then I moved the updateset to test environment and the image got deleted from the sys_attachment table.

I have imported the same attachment's xml record from the development instance.

But still, in the notification image is not visible.

Not sure, why it is happening?

[Cory CJ Wesley]

The sys_attachment table is just part of the equation when it comes to attachments and data in ServiceNow.  There is another table, sys_attachment_doc, that contains the actual data that's referenced from sys_attachment.  It has a field, Sys Attachment that has the actual file name for the data that it's referencing.  You'll need to export both the xml record from sys_attachment and also ALL of the corresponding XML records from sys_attachment_doc to move the data to test in this fashion.

[Kristen Dettman]

Thank you!!!! Such helpful info. You saved me from banging my head against a wall! 😁