Attribute is missing for OOB table fields

Rakesh50
Mega Sage

‎12-21-2023 05:57 AM

Hi,

We have observed that in the incident table, certain Out-of-Box (OOB) fields possess the attribute "edge_encryption_enabled=true." Subsequently, a related attribute list is automatically generated, displaying the value "Edge Encryption Enabled" as true. However, in our new instance, this attribute is not being displayed for the same field; instead, an empty attribute is shown. I am attaching a screenshot for your reference. Please check and provide assistance.

 

Thanks,

Rakesh T

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Laszlo Balla
ServiceNow Employee
ServiceNow Employee

‎12-21-2023 06:11 AM

There can be a number of things at play here. Based on the screenshot, I would suspect an ACL related issue on the new instance. Make sure you have the 'security_admin' role (you don't need to turn on elevated access, just possess the role) and see if that makes a difference.

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Rakesh50
Mega Sage

‎12-21-2023 06:34 AM

Hi @Laszlo Balla ,

Thanks for the response. I have security_admin role in my instance and there is no difference.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-21-2023 08:52 AM

Hi @Rakesh50 

 

Log a Case to HI support ,if with security's|_admin role or ACL it not work for you.

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