Audit process in Hardware asset management

[ranjanak]

Hi,

Kindly help me to understand the audit process in HAM. The document says we can do audit in stock room and location level.

1. Is it possible to perform audit in floor and desk level?

2. If we have bar code on chairs, tables, etc, is it best approach to scan and store it in hardware asset modules.

What are all the functionalities available in hardware asset and how effectively this module can be used.

Thanks for your reply in advance.

[Riya Verma]

Hi @ranjanak ,

Hope you are doing great.

regarding the audit process in the Hardware Asset Management (HAM) module.

1. The audit process in HAM is primarily designed to be performed at the stock room and location level. However, it is not typically supported to conduct audits at the floor or desk level within the standard functionality of the module. The focus is on managing assets at a broader level, such as tracking their lifecycle, maintenance, and allocation.

2. When it comes to barcoding assets like chairs, tables, and other items, it can indeed be a practical approach to scan and store them in the Hardware Asset module. This way, you can easily track and manage these assets within your organization. By associating the barcodes with the respective assets in the module, you can streamline processes such as inventory management, maintenance scheduling, and asset tracking.

Regarding the functionalities available in the Hardware Asset module, it offers several key features that can effectively support asset management within your organization. Some of these functionalities include:

• Asset lifecycle management: You can track an asset from its procurement or acquisition through its useful life and eventual retirement or disposal.

• Asset categorization and classification: The module allows you to categorize assets based on various criteria such as type, manufacturer, model, or any custom attributes that are relevant to your organization.

• Maintenance and service management: You can schedule and track maintenance activities, service requests, and contracts associated with your hardware assets.

• Asset allocation and tracking: The module provides tools to allocate assets to specific users, departments, or locations. It also enables tracking of asset movements and changes in ownership or assignment.

• Reporting and analytics: You can generate reports and gain insights into asset utilization, performance, and compliance to make informed decisions and optimize asset management processes.

[Riya Verma]

For more details you can go through prodyuct document :

https://www.servicenow.com/products/hardware-asset-management.html

[ranjanak]

Hi Riya,

Thanks for sharing the detailed information.

Can we handle floor and desk level as location records and handle it using location type field?

Is agent mobile app is modifiable like to add or remove any fields?