Authorization issue

[Shabbir1]

Hi 

I have created a GET API to fetch the all open incidents by using rest API explorer and I have created basic user account for authentication its working fine with POSTMAN we are getting results ..but the issue is for same API if we are using any other account in ServiceNow (user name and password) we are getting authentication error can anyone suggest how to achieve this sharing screen shot for reference

Regards

shabbir 

[Danish Bhairag2]

Hi @Shabbir1 ,

It is possible but not recommended. If its just for testing purpose you can do it in lower environments. U can set the password from LIST view for the user account with whom u want to test & make sure u have provided necessary roles web_service_admin & rest_service, else it will not work.

Thanks,

Danish

[Danish Bhairag2]

Hi @Shabbir1 ,

Agree with @Sainath N point normal Sso accounts will not work as they don't have the required roles. Whenever u create a service account for any api we need to provide web service role plus also check the web service account only on the user record so that it can be only used for API purpose n not for normal login.

Usually this roles are not given to any normal account hence u won't able to retrieve any data. Apart from admin account as it consist of all the roles.

Thanks,

Danish

[Anil Lande]

Make sure you are using correct cred.

[Dr Atul G- LNG]

Hi @Shabbir1 

Is it any specific reason you need SSO here, as SSO is something which is internal and a user access alot of tools /platform internals to organization. It can be risk as well .

And for integration Service Account with basis role is a good option.