Auto Assigning incident Based on Email body Keywords to Assigned to

[manumanoj]

Hi All

I am trying to Assign the incident to Assigned to 

let say in email body @XYZ  look in to maintenance which creates an incident Assigned to xyz

in my condition Inbound actions 

here in the incident configured that based on caller location is auto populated and based on location Assignment group would be auto-populated my requirement that in the body updates like Hi @xyz desk light not working please look in to it So that Assigned to auto update to xyz

[manumanoj]

Hi @Mahathi 

No it was not updating

[Mahathi]

Hi @manumanoj ,

I will try in my PDI and  let you know then

Thanks

[manumanoj]

Hi @Mahathi Resolved Thank you

[Mahathi]

Hi @manumanoj ,

Great to know.

i provided sample ways to map data as i tried with one similar script. You can post the script you used for the benefit of others if none of the suggestions helped.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Thanks!