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‎12-07-2023 07:46 PM
I have a catalog item where 'mentor' variable is there.
I have a task table where "need review" and "reviewer" two fields are there. The task will generate by the system.
requirement: when the task record will generate the need review should true and It should auto populate the reviewer field as the mentor name.
The task is generated by flow designer and by giving there the field values it is not showing the values in task form. how to achieve this? any other way?
Solved! Go to Solution.
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‎12-11-2023 05:33 AM
Hi @Swati_11
Seems it is not possible without script. I am trying at my end but no success.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎12-08-2023 08:31 AM
Hi @Swati_11
If I am not wrong these 2 fields are custom field. on which tables these has been created? also reviewer is fixed value or reference?
Also are you trying this on catalog or native view.
You can set the behaviour of Need approve at configuration level.
and same go for Reviewer
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-09-2023 12:39 AM
The mentor is a variable of catalog item and the reviewer is a custom field of task table. The reviewer is a reference field in the task table. I need to fetch the value from the mentor variable and auto populate it in reviewer field while creating a task. How to do that please tell me..
Thank You.
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‎12-09-2023 05:47 AM
Hi @Swati_11
1. Are both variables available in catalogue form?
2. Is one to one mapping of Mentor - Reviewer?
Bcz auto populate feature help if the value is fixed.
In other case user will get choice to select.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-09-2023 06:11 AM
Mentor variable is in catalog Item but reviewer is a field of task table. Both are different. How can I do this.