Hi,
On the incident form I'd like to have business service field (parent) auto populated based on service offering field (child), before saving the form.
I have found a post that had a similar query:
I have tried to tweak the client script and script include to fit my specific need, but it doesn't work. What happens now is that the moment I try to manually populate the service offering field, the value immediately disappears. The most probable cause of the scripts failing is because I'm putting the wrong field/column names in the wrong places of the code.
I'd appreciate it if someone could look at the code. I have also attached screenshots that might help.
Client script
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var sc = g_form.getValue('service_offering');
var ga = new GlideAjax('dvtbsautopop');
ga.addParam('sysparm_name', 'getServDetails');
ga.addParam('sysparm_servId', g_form.getValue('service_offering'));
ga.getXMLAnswer(getResponse);
function getResponse(response) {
var res = JSON.parse(response);
g_form.setValue('business_service', res.business_service);
}
}
Script include
var dvtbsautopop= Class.create();
dvtbsautopop.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getServDetails: function() {
//gs.addInfoMessage('script include triggered');
var servId = this.getParameter('sysparm_servId');
//gs.addInfoMessage('service scr--' + servId);
obj = {};
var gServOffering = new GlideRecord('service_offering');
if (gServOffering.get(servId)) {
obj.service_offering = gServOffering.getValue('parent');
}
//gs.addInfoMessage(obj+JSON.stringify(obj));
return JSON.stringify(obj);
},
type: 'dvtbsautopop'
});
