Automated Ticket Creation based on Date

[Lakshmi Prabha]

Customer requirement is to create automated ticket on a specific date of every month and assign it to their group.

For eg. 5th of everymonth they need the system to create an automated ticket and assign it to XX group.

Is there a way we can create automated ticket creation based on date in ServiceNow?

[Abhinay Erra · Accepted solution]

lakshmi,

  Run a scheduled job on 5th of every month and insert a record by using script.

Thanks,

Abhinay

PS: Hit like, Helpful or Correct depending on the impact of the response

[rajeevlochan82]

Hi Lakshmi,

You can create Schedule job to create Ticket. You can specify when do you want to run this schedule job (day of month e.t.c)

Refer following

Creating a Scheduled Job - ServiceNow Wiki

PS : Hit Like , Helpful based on response

Thanks,

Rajeev

[Lakshmi Prabha]

Let me try this. Thanks you!