Automatically resend approval requests which are still pending

[hong_cheung]

Hello,

Currently approval requests are emailed to the relevant approvers.   However they sometimes do not respond.   Is there a way to keep resending the email request until a reply has been received?

Many thanks,

Hong

[casey_barela1]

This worked perfectly.. Thank you so much for explaining it that way.

[casey_barela1]

Thanks again everyone - I love this community.

Shameless plug for another issue im having if anyone want to take a look.

Business Rule to Update Record. - Updating wrong table.

[Makosko]

Casey,

glad you got the other solution working.. The way I implemented is slightly different as I aim to avoid duplicating the same email notification/template.. Instead, I look for an event that triggered the original email and then simply call it again. The only downside with this approach is that emails are stored in ServiceNow on a temporary basis and I believe after 30 days ( depending your settings ) get deleted...

Chees

Maros

[jamie_girouard]

I believe I could have changed "approval.resend" to "change.approval.inserted" in my example and accomplished the same thing.   (provided you had a change.approval.inserted event notification already set up)

I had a specific need to send a slightly different email, thus the new notification and event.   But it wasn't absolutely necessary..

[jas101]

Hi Jamie, many thanks for this info - very useful indeed.

I don't suppose you would know why this e-mail which sends as expected does not appear in the Activity log of the CHG (like other CHG related e-mails do)?

*I have just answered my own question, it's because the approval requests are not on the CHG table - and I'm wrong about them appearing on the Activity log - Approval request e-mails appear in the individual Approval request record Activity log not the CHG one!

This said would there potentially be an easy way to show them in the main CHG Activity log? Or if not add a column to the Approvers list view at the bottom of the CHG so CHG Managers could easily see where reminders have been sent, or even so this can be reported on (i.e. to highlight Approvers that constantly need reminding/are late approving CHGs)?

Thanks again!

Daniel