AWA: End user waiting forever when the only live agent rejects

[Naomi5]

Hi all, 

Use case:
Let's say I have only 1 agent available, and you have set the timer for an agent to accept chat in 3minute  before it is rejected by timeout. 

Problem:
The user waits indefinitely

Question:
How to go about this problem? We would like to end the chat with the message indicating there's no agent available and the end user should try again later

[Jenna]

We are having the same issue. Were you able to resolve this?

[Community Alums]

Hi, Check the queue to which is being transferred and check the max time in it