Badge reader for Walk-up experience

[NilgunO]

Hi Everyone

We are looking to implement badge reader for ServiceNow Walk-up experience

I've gone through documentations and such but may I ask recommendations for card readers or the apps in between that will read the card and call the service? 

Any feedback on this will greatly be appreciated

Thanks a lot

Nilgun

[sizzleMcFace · Accepted solution]

Most companies use some form of RFID or NFC technology for their access cards.

Focus on readers that can be configured to read your company's existing badges. HID Global readers like the OMNIKEY 5427CK are a common choice due to their versatility. Look for readers that support either Keyboard Emulation mode, where the reader acts like a keyboard, or the more secure USB CCID protocol.

For the client app, I think the easiest way to go is to build a custom webapp or a desktop application. All it needs to do is accept input from the hardware and call the ServiceNow Badge Reader Integration plugin's REST API.

[RaghavSh]

@NilgunO SN only allowed a particular type of devices using HID omnikey but now from UTAH version they have opened it for variety of devices and SN has published a white paper on this

refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1221778 

you can refer this white paper to connect almost any kind of device for badge scanning for walkup

[RaghavSh]

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[NilgunO]

Thank you so much both @sizzleMcFace and  @RaghavSh  

We do have a card reader that acts as a keyboard and our vendor has told as we will need to write a windows app - as they can configure our reader to call a windows application 

May I ask how fast / performing is this solution? Is this the general solution?