Basis Auth error in Rest APi Explorer

[Sandhya23]

Hi all,

I'm experimenting with my Rest API through Postman. I've given the credentials for authentication. Itt works perfectly for the Post method, creating an incident but it encounters an "User not Authenticated" error when applied to the Get method

What could be a reason behind this?

[Sujatha V M]

@Sandhya23  Sharing the below link for reference, 

https://www.servicenow.com/community/platform-analytics-forum/getting-quot-user-not-authenticated-qu...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Sandhya23]

Hi Sujatha,

Thanks for sharing the link. However, it does not solve my problem. I am using the right user ID and password. this works fine for the POST operation and I am able to create incident in the system with the credentials in the postman. But it does not work for the GET operation. I am getting the mentioned error.

[Amit Verma]

Hi @Sandhya23 

To debug it further, I would suggest you to try this out first using ServiceNow REST API Explorer available within your instance. Test for GET method. If that works out for you, then definitely it has something to do with your credentials. 

If the GET method works, take out the ServiceNow script or PowerShell or Python script from there, put your credentials into it and retry.

Thanks and Regards

Amit Verma

[Pratiksha]

Share the end point you are trying to use. Amit suggested right, you can check REST APIExplorer. Make sure you imporsante with the user you created for basic auth.