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How to open new browser window?

Hi I have to create a business rule that runs after the user updates a ticket. Is there any way to open a new window and take the user to a url (say google)?I tried window.open(url) and it does not workAny ideas?

Importing Assignment Groups

Hi All,I am hoping somebody can advise me on the best way to import Assignment Groups and their members into Service Now. I am wanting to populate workgroups using an Excel Spreadsheet. These are the fields I am wanting populated:NameManagerGroup Ema...

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  • 1662 Views
  • 3 replies
  • 0 helpfuls

onChange for multi line text fields

I am having an issue with the onChange script running on a multi line text field, it seems to fire onLoad but not if I change the content of the field and tab out? The specific script is running against work around on the problem.

shart by • Kilo Explorer
  • 1996 Views
  • 1 replies
  • 2 helpfuls

if statement with empty query

I don't have a strong javascript background and was wondering if someone could answer this question. I want to write an if statement that does something based on whether my query returned anything or not. var gr = new GlideRecord('sc_cat_item'); gr....

Brad Tilton by • ServiceNow Employee
  • 3997 Views
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  • 0 helpfuls

Implementing a union or join form in Service-now

Is it possible to implement a union or join between two forms in Service-now?We have a current implementation that has been heavily customised and is used for change management. There are around 13000 records in the sys_user table, all of which relat...

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  • 1286 Views
  • 1 replies
  • 0 helpfuls

Pass Credentials Through URL

Hello , Im trying to use the XML output option via HTTP to gather data and incident information for easy, and on-the-fly usage on our internal IT dashboards.My only problem is the authentication, in unable to directly consume the XML output because t...

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  • 3694 Views
  • 4 replies
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body_text for inbound emails are empty

I have emails that are coming into the system whose body_text is empty, but I can see the text of the email in the Body textarea when I drill down into the email. In the Inbound Email Action, I'm parsing for name/value pairs in the email to generate ...

gmoore1 by • Tera Expert
  • 2066 Views
  • 2 replies
  • 0 helpfuls

Attachment event

Hey all,I've been wondering if anyone has been able to hook an Event that fires on Attachments?What I would like to be able to do is send a specific Notification when an attachment has been uploaded by a user, and of course the way to do this is by h...

sloz79 by • Kilo Explorer
  • 1154 Views
  • 2 replies
  • 0 helpfuls

Project Management Workflow

I am trying to put together some workflows for the Project Management Module and I want to create Project Tasks in the workflow. When I do, they do not attach to my parent project. Anyone have any suggestions? I wonder if I need to create a workflow ...

michelek by • Kilo Explorer
  • 1880 Views
  • 2 replies
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Data Imports CSV file help

I was just wondering if anyone has tried importing into service-now with anything that is not a comma delimited file. Since we have commas in our actual data our guys have programmed a pipe ( | ) delimited file. I have not tried this since I have alw...

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  • 2973 Views
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getting started with g_form functions

The following client-side script works fine on the incident table (monitoring a Short Description change):function onChange(control, oldValue, newValue, isLoading) {if (oldValue == newValue) {return;}var desc = g_form.getValue('Short_description');re...

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  • 1978 Views
  • 7 replies
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Business Rule Delete detection

I have a business rule set up to populate another table after the initial table has had and update/delete/insert done to it. What my issue is that I am not sure how to tell what record has been deleted from the inital table so that I can delete it fr...

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addQuery operators

What are the addQuery operators...are 'in' and 'not in'supported? What about "Exists or Not Exists'?Is there a way to build multiple table queries in Service-nowI want to get a list of problems that do not have any open incidents associated to it.Sel...

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