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Implementing a union or join form in Service-now

Is it possible to implement a union or join between two forms in Service-now?We have a current implementation that has been heavily customised and is used for change management. There are around 13000 records in the sys_user table, all of which relat...

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  • 1186 Views
  • 1 replies
  • 0 helpfuls

Pass Credentials Through URL

Hello , Im trying to use the XML output option via HTTP to gather data and incident information for easy, and on-the-fly usage on our internal IT dashboards.My only problem is the authentication, in unable to directly consume the XML output because t...

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  • 3559 Views
  • 4 replies
  • 0 helpfuls

body_text for inbound emails are empty

I have emails that are coming into the system whose body_text is empty, but I can see the text of the email in the Body textarea when I drill down into the email. In the Inbound Email Action, I'm parsing for name/value pairs in the email to generate ...

gmoore1 by Tera Expert
  • 1934 Views
  • 2 replies
  • 0 helpfuls

Attachment event

Hey all,I've been wondering if anyone has been able to hook an Event that fires on Attachments?What I would like to be able to do is send a specific Notification when an attachment has been uploaded by a user, and of course the way to do this is by h...

sloz79 by Kilo Explorer
  • 1028 Views
  • 2 replies
  • 0 helpfuls

Project Management Workflow

I am trying to put together some workflows for the Project Management Module and I want to create Project Tasks in the workflow. When I do, they do not attach to my parent project. Anyone have any suggestions? I wonder if I need to create a workflow ...

michelek by Kilo Explorer
  • 1736 Views
  • 2 replies
  • 0 helpfuls

Data Imports CSV file help

I was just wondering if anyone has tried importing into service-now with anything that is not a comma delimited file. Since we have commas in our actual data our guys have programmed a pipe ( | ) delimited file. I have not tried this since I have alw...

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  • 2874 Views
  • 6 replies
  • 0 helpfuls

getting started with g_form functions

The following client-side script works fine on the incident table (monitoring a Short Description change):function onChange(control, oldValue, newValue, isLoading) {if (oldValue == newValue) {return;}var desc = g_form.getValue('Short_description');re...

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  • 1746 Views
  • 7 replies
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Business Rule Delete detection

I have a business rule set up to populate another table after the initial table has had and update/delete/insert done to it. What my issue is that I am not sure how to tell what record has been deleted from the inital table so that I can delete it fr...

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  • 1221 Views
  • 5 replies
  • 0 helpfuls

addQuery operators

What are the addQuery operators...are 'in' and 'not in'supported? What about "Exists or Not Exists'?Is there a way to build multiple table queries in Service-nowI want to get a list of problems that do not have any open incidents associated to it.Sel...

ui_choicelist macro

Hello,Has anyone ever used the ui_choicelist macro. I would like to build a choice list using this macro based on two other user inputs but I am not sure how to populate it. I wasn't sure if anyone else was using this or not or knows how to use this ...

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  • 1897 Views
  • 4 replies
  • 1 helpfuls

Can a UI Action trigger call a business rule?

We have the need to copy an existing change request to create a new one. The copy is to include fields on the change request along with any associated task, configuration items, Affected CI's and attachments. Primary use will be to create reoccurring...

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  • 3807 Views
  • 6 replies
  • 1 helpfuls

Auto Creation of Users

HiI have a table in the DB called EMPLOYEE. From this, I want to automatically create new users in the SYS_USER table.So, how can I maintain SYS_USER (insert update delete) based on changes in EMPLOYEE? I suppose it will have to be some kind of sched...

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  • 1616 Views
  • 11 replies
  • 0 helpfuls