Hi,I have a table with multiple reference fields(both reference & glde_list). In field maps script I can validate that if the said entry has a valid record in system or not. So I can have something like answer = util.getParentSysId(source.u_refField)...
I've been toying around with Asset management. I'd like to create some new Models for a television studio. For instance, I would like to track the maintenance and incidents regarding Cameras, Lights, Monitors, etc. I created new model categories for ...
I am writing a bit of script which depending on the circumstances could reference 2 different tables.to keep it tidy and avoid writing multiple glide records I'd like to grab the table name from a reference field and then use it to point the glide re...
Looked around a bit for this with no luck, so I'll throw it out to see if anyone has any ideas.There's a Business Rule on Incident that triggers notifications to VIP users for opening and resolving an Incident. The scenario I'm looking at is if the I...
Has anyone tried implementing multiple assignments for 1 ticket?AgentA opened the ticket, works on the ticket and is assigned to it. AgentB can pick it up, 'adds' herself to the ticket's assignment. So both agents have the ticket's ownership?
I have a requested item being auto-generated from a quarterly email, and that email contains nearly 100 attachments. When the ticket is created, those attachments seem to be added arbitrarily, so I'm wondering if there is a mechanism available for up...
I am curious if anyone can tell me if Service-Now data import guarantees:1. ordering of rows will be respected 2. ordering of rows will not be respected, but generally speaking, data comes into the tables in the order it was in the data file3. orderi...
Good Afternoon everyone, I'm currently trying to disable the sort by option on a specific field. Is there anyway of doing this?Kind Regards, Luke
I am looking for a way to dynamically change the help text content for a catalog variable based on value of another variable.
I have a couple of users who will occasionally have their inbound emails blocked by Servicenow. Their accoutns are active, their email addresses are correct. They are sending the emails to the correct address and for some reason they will occasionall...
Hello,I have a table that extends the "task" table, but when using the getFields() method, it is only returning the few fields that are on the extended table (facilities), and not the fields from the extended table like I want.i.e,var sourceGR = new ...
Is there another way to stop a record insert when the business rule is running before insert without using current.setAbortAction(true)?We have another product integrated with ServiceNow that does a SOAP insert, however under certain circumstances we...
Has anyone set up their instance using multiple outbound email accounts?We have different departments on campus using our instance and we would like to have separate email accounts as points of contact for each department. We currently have Inbound E...
I need to update a journal field. Can anyone please provide me the syntax for updating a journal field.
Hi all,I'm having the following problem with a Display Business Rule.The idea is that a field will be prefilled with the current user on a existing record.So in my Business Rule I wrote:current.assigned_to.setValue(gs.getUserID());Now if the user ope...
