Hi All I have a scenario where i need to create an incident record using inbound email action on the reply type and if the user reply to the same email it should forward that email in the activity and in the emails tab section of same incident instea...
Hello.I have a custom UI Action - button:This button is opening for me UI Page:I would like to modify this UI page in UI Builder and add some buttons, searching users etc pass value to the assessments tables. I have this button in BACKEND and RISK WO...
Hi Everyone,In my instance whenever I am submitting a request sometimes its working( its creating 3 RITMS) which is correct but sometimes its not working (It is creating only 1 RITM.)If anyone can resolve it Please let me know.Thanks.
Hello all, I am trying to build the below functionality in PDI. Needs to create a form button UI action - "PDF generator" which should create a PDF attachment which is attached to the same record. PDF attachment should contain only specific fields on...
Hello, I want to create a Flow in Flow Designer to automatically populate a field in newly created records based on this conditions. When a new record is created, if Assigned To is "X" and Impact Category is "Y":The Flow should find the most recent r...
I have a requirement with respect to Service Catalog. Could someone please assist me with this. There are 2 fields - Location and User, where both are reference fields.When we select Location as India in Location field, in User field particular user ...
Hi Everyone, I am seeking help with a challenge I'm facing while trying to make a custom UI action available on Workspace. I attempted to use g_modal for displaying the UI page. The issue arises with the callback function—it consistently returns fals...
Hi Community, I have two ServiceNow Personal Developer Instances (PDIs). I frequently make changes (configurations and customizations) in one PDI, and I need these changes to automatically reflect in the second PDI, ensuring both instances remain ide...
Hi!! I am displaying a list of values in the catalog form in ascending order with some dynamic filters applied through a script include. I use gr.orderBy(fieldName); to sort the values. This works as expected when the instance language is english. Wh...
Hello,I created a Business Rule to populate a field with a value when the Update button is clicked. I wrote the script as follows, checked Before and Update to trigger the Business Rule, but it’s not working.Is there an issue with the script itself? ...
Hi Team , can anyone please help me on this issue , I have created SLA on sc_req_item table . pic 1 pic 2 pic 3 I have tested this SLA , start , pause and stop condtions are working properly , the issue with cancel condtion . instead of c...
I’m trying to design a solution for uploading data into ServiceNow via a catalog item. While the basic setup is in place, I’m facing challenges in making it scalable and user-friendly. Here’s the main issue:The choice values (e.g., location and depen...
Dear Community change the state field from waiting for requester to work in progress, once the requester replies to fulfiller emails/system generated emails.Explanation: When fulfiller required more information from requester, then fulfiller changes ...
Hello Community! We have used relationship in Related list on change request form to get Affected CI's (task_ci table). When click on Add button (top right corner) check the checkbox which we want to add and then click on add selected (top right corn...
I have written below code from community to hide submit button but it is giving issue when updating the case created. Is this code correct?if(window == null){ // for portal var z = this.document.getElementsByClassName("btn btn-primary b...
