I'm currently working with Now Assist in Virtual Agent in Xanadu and I want to adjust the way results are displayed.By default, Now Assist results are presented in a carousel format, which requires users to scroll horizontally through options. Howeve...
We had a situation where we tested a Business Rule that runs Before Insert on the sys_user table.The goal was to target new account creations and adjust them to Web service access onlyHowever shortly after creation it affected a large amount of alrea...
Hello everyone, I have a big challenge for you today. I have an instance of ServiceNow with the domain patito.com.mx that we are migrating to patito.com. The domain has already been activated within the instance and both respond correctly, but I wan...
I need help in builiding a visualization/report to get the workload of agent during given period of time. This reports needs to show me the number of incidents an agent had in his queue during a period of time.
On selection of CI on incident form within the workspace, a modal(UI Builder modal component) window should be opened. anybody has worked on such requirement.
Hi I want to sort in descending order for a variable type reference in portalI have tried User preferences - setting it as system and allI have tried ref_ac_order_byBut i am unable to see the results in descending order as the reference shows up as c...
Hello,I am creating a business rule that triggers on the kb_feedback table. However, I need to configure it to trigger only for a specific article number. I have tried using the following filter conditions, but it hasn't worked as expected. Could som...
Hi all, I'm working on creating a custom PowerPoint template, and although I've followed the guides, I can't find the ServiceNow plugin in the available list when I try to install it. Any ideas? Could this be related to PowerPoint compatibility, or ...
Hi, I'm trying to find a solution to below scenario: I'm using incident table with the custom reference field. Reference field table is having 1000 records and when i tried to pass the 500 number on the incident from and click on the search for rec...
Hi everyone, I’m trying to add two GlideDuration field values and overwrite the second GlideDuration field with the calculated total. I've been using methods from the GlideDuration class and had success with setValue() to transfer one duration, but I...
I have Created an UI Action button on Location Table.When I click on that button, a Dialog Form of Asset table should open with Location Prepopulated.There are 2 scenarios:I can search for an existing asset record (monitor, IP Phone, headsets or lap...
We have a form with the Time Worked timer field. The user manually starts the timer running and switches to another browser tab (Edge, Chrome). When the user returns to the ServiceNow tab the timer begins to "catch up" rapidly. The time counted count...
Hi all, I have seen a bunch of posts regarding this. However have not found any solution suitable to my needs. Here is the situation:1. I have a List Collector item in my Catalog item (accessed through the Service Portal). This item is a list of gr...
I have a visual task board with swim lanes that are categorized by Epic. I have stories under a theme that I want displayed on the board. I'm trying to have that theme displayed as a swim lane instead. Is this possible?
Hello, I'm trying to automate the creation of a certain UI policy every time a certain variable set is added to a catalog item. It works, but the only issues I have been having is getting the conditions to add properly. Here is my business rule: Crea...
