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domain forwarding in same instance

Hello everyone,  I have a big challenge for you today. I have an instance of ServiceNow with the domain patito.com.mx that we are migrating to patito.com. The domain has already been activated within the instance and both respond correctly, but I wan...

EnriqueFP by Kilo Contributor
  • 475 Views
  • 1 replies
  • 0 helpfuls

workspace modal window

On selection of CI on incident form within the workspace, a modal(UI Builder modal component) window should be opened. anybody has worked on such requirement.

pratapdalai by Tera Contributor
  • 1970 Views
  • 5 replies
  • 0 helpfuls

Resolved! Need help on Business Rule Filter Conditions

Hello,I am creating a business rule that triggers on the kb_feedback table. However, I need to configure it to trigger only for a specific article number. I have tried using the following filter conditions, but it hasn't worked as expected. Could som...

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Resolved! SPM PowerPoint add-in

 Hi all, I'm working on creating a custom PowerPoint template, and although I've followed the guides, I can't find the ServiceNow plugin in the available list when I try to install it. Any ideas? Could this be related to PowerPoint compatibility, or ...

zeglasp by Tera Expert
  • 1941 Views
  • 1 replies
  • 1 helpfuls

Pull only matching record from the reference field

Hi,  I'm trying to find a solution  to below scenario: I'm using incident table with the custom reference field. Reference field table is having 1000 records and when i tried to pass the 500 number on the incident from and click on the search for rec...

vdoti by Tera Contributor
  • 952 Views
  • 5 replies
  • 0 helpfuls

Resolved! Business Rule - Combining Two GlideDuration Fields

Hi everyone, I’m trying to add two GlideDuration field values and overwrite the second GlideDuration field with the calculated total. I've been using methods from the GlideDuration class and had success with setValue() to transfer one duration, but I...

rosagradill by Tera Contributor
  • 1383 Views
  • 2 replies
  • 1 helpfuls

Resolved! Automating UI Policy Creation

Hello, I'm trying to automate the creation of a certain UI policy every time a certain variable set is added to a catalog item. It works, but the only issues I have been having is getting the conditions to add properly. Here is my business rule: Crea...

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josgarcia by Tera Expert
  • 1673 Views
  • 8 replies
  • 0 helpfuls