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Hide work notes on BLSP Portal

Hello All,I have a requirement to hide worknotes under activity section in blsp portal. I checked the csm ticket heder widget but still not able to get the solution. Is there any way we can hide work notes in blsp portal. In case records on portal i ...

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Set time as 9 am UTC

I need to get  the current date and time and after that i have to set the time as 9 am utc.  Example today is 27th  MARCH 2024 and the time is 10 pm. but i have to set the time as  27th  MARCH 2024 9 am in a custom date and time field 

JPSS by Tera Contributor
  • 538 Views
  • 2 replies
  • 0 helpfuls

Banner in SP for Major incident

Hi Team , We have requirement that whenever any incident prompted to P1 or P2 . In Service Portal in Banner it has come like this with scrolling.  How to design this , can any one please help me here , how to implement this .  Please provide steps an...

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nameisnani by Mega Sage
  • 453 Views
  • 4 replies
  • 0 helpfuls

Workflow help

Hello, We have  a catalog item with an "Existing Approver" field which is not mandatory and a 'New Approver" field which is mandatory.  Right now the workflow is as follows: Both the "Existing Approver" and "New Approver" needs to approve before a TA...

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Jen11 by Tera Expert
  • 287 Views
  • 2 replies
  • 0 helpfuls

Mandatory approval for normal and standard change requests

hi my company requires that ALL Change requests normal and standard go through approval before moving forward. I've created Approval definitions and incorporated them inside decisions and incorporated those inside of a Change Policy. I want to edit m...

dadekore by Tera Contributor
  • 850 Views
  • 1 replies
  • 1 helpfuls

playbook access permissions

Hi, I am trying to configure playbooks in a workspace. I have multiple playbooks for a single record (my use case is that requesters would see a simplified playbook, and fulfillers would see a more complex playbook with lots of options). I have two q...

Help me with notifications

I'm trying to send a notification that a ticket has been opened to support, the problem is that I'm not able to define that the notification goes only to SUPPORT, the rule should be, send the notification only to the support that the ticket was assig...

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