We are in the midst of changing our domain.Messages sent with the "old" address show the callers name in the Received mail and the incident created from it.Messages sent with the "new" address show the caller's name in the Incident, but in Received ...
Non - ITIL user is not able to see Additional comments and work notes on sys_popup window of reference field but they can see on the form once opened the record. I looked at all possibilities and did not find any cause. I made new sys_popup view ...
Hi All, Requirement is, I need to update Worknotes with the values of Field1 (dropdown) and Field2 whenever it is getting change.Also I wanted to track who updated the Field1 (dropdown value from A to B) and Field2. The intention is to captured under...
Good Day I have a simple but yet a bit complex requirement for me. I created a UI action button called Urgent PDF's and I need this button to be visible only on my custom view form I created called "Urgent Change" and not on any other view within cha...
I have a requirement like their is two fields one is choice and another is reference. based on choice field selection the reference field values should change.example: choice field have A,B,C . if A is selects the reference field should show only fe...
Hi,Can Anyone help me, My Scenario is I'm having two Reference fields, 1. UPFs (this field is in main form) and 2.UPF NAME (this is in related list) and when the user selects the value in UPFs field then the same values should reflect in second fiel...
Hi All, Based on the below docs link, https://docs.servicenow.com/bundle/sandiego-platform-security/page/integrate/authentication/concept/limit-concurrent-sessions.html We have configured the concurrent login restrictions to '2' session using below ...
In change table dictionary i cant able to Versions Tab in Related List,I try to do Related list layout but Versions Field is not available,Can any one Suggest me
I have a requirement in which when I select Site code in catlog item which is reference to cmn_location then all the associated user related to that site code should be populated in such a way that, we can select multiple user through check box.
Hi all I am looking for a way to remove the data on the PDF report export when I select export PDF. I did like to remove some specific information on the report. For example, if I am on the incident form and I open the form and select the hamburger ...
I have a scenario, where technicians upload images for end users within Work Order Tasks using a custom field of type "Additional Comments (Customer Visible) Translated HTML". These images are essential for communication and documentation purposes. N...
Hello everyone, I created a flow to send a REST message to an API, requesting some records and inserting them into a staging table.When I run the workflow, the actions that send the request begin processing, and after 5 to 10 minutes, it generates th...
Has anyone figured out how to change the URL without reloading the page? I would like to alter the URL so that my users can send it out and it will pre-populate widget information. Problem is that it reloads. I have tried to figure out how to use ngR...
Hello all,I want to forward servicenow syslogs to filebeat, not for any particular incident, I want to forward all logs, but I'm unable to find any reference or guide for this use-case. Anyone has any idea about the initial steps to be carried out on...
Hi Team , We have requirement that for particular catalog items we have to setup SLA's and Based on Type of request SLA has to be attach . How to configure SLA based on type of request Variable . Here I can able to bring catalog item , but how sho...
