Hi all, When the Risk and Impact fields got updated in the Change request record, it shows the info message on the top of the form like these. How would I hide these kind of message? I understand these messages are coming from the script include: R...
How can I enter line breaks within Plain Text if using a 'String' field in a Decision Table? Hi Community colleagues. How can I create line breaks / spacing, when I am entering Plain Text within a 'String' field, within a Decision Table, in conjuncti...
Hi,I have lots of variables available in the related list section of the slush bucket, but in real not all are showing on the form. Kindly help. RegardsSuman P.
I created a custom action in flow designer to execute the following script -But it is showing error as fd_data not defined. Here coned_variable_set is the name of the workflow
Hello All, Currently we are using IT Service Desk (abc@gmail,com) in our instance our requirement is form form change notifications like state changes from new to work in progress this notification is come from IT Service Desk (abc@gmail,com) and sc...
Need to Fetch the latest comment from the work notes field for all incidents in the below format 04/16/2024 05:02:17 - Bhavana 'latest incident comments'For this writing a fix script as belowvar gr = new GlideRecord('u_hdesk_incident');gr.query();wh...
Hi, How can I configure this in flow designer: I'd like a sctask to be created for a catalog item (let's call it B) only when a specific sctask of another catalog item (let's call it A) has been closed. Both items are part of the same Service Catalog...
Hi,I have a table here I want to update a field based on logged in users. I tried display BR. It is working only when I open the record but my requirement is without opening it will update automatically. Please suggest. I have seen the filters added ...
Has anyone been able to achieve this. Our helpdesk manager wants this to display First Name of User. I haven't found a way to do this. I thought I saw something some years ago but now I can't find it. Anyone done this that would care to share how you...
ServiceNow, can you please fix the notification so that it is sent prior to the PDI reclaim happening? Sending it AFTER the reclaim date is no good to anyone.
Does anyone know a way to have a modal popup within a workspace be resizable? Some of my users are using change management within a workspace and when they click the Add button in the Affected CIs related list, the users are saying that the popup is ...
Hello,We are trying to stop notifications from firing when the "system" adds a comment.We added a condition to the notification and want to do some testing.How can we make it look like the "system" is making the entries?Here is where we are so far: v...
Hello, Once I create the change request, system automatically calculate risk & impact and message always shows up on top of the page once I save the form. Here I am getting 2 different Risk calculation message and I found this message stores in 3 dif...
Hi all,I was having a record producer where there was variable called test i need to get the value of the variable of test and these has to set to the field i.e., document and field type is choice. The value of the variable and the value of the field...
Hi Community,I created one database view & everything was working fine. The report was showing around 3k+ records. However, suddenly something got broken & report is now showing only 3 records. I'm assuming it's because of the background script I ran...
