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Now Mobile Applets

Hi , I installed all the plugins for itsm mobile agent and now mobile app. Unable able to find out OOB applets and Launchers in studio when I select the application ITSM Mobile Agent. Could please help me , to solve the issue. ThanksArun

Resolved! Need Help Comparing a date/field to Business Schedule

I have a date/time field that I need to validate if the date/time fall within business hours for a specific schedule that is US/Eastern timezone. If the person is in a number of different regions I need it to consider this so it always is comparing t...

Glide System Method Getmygroups retruning sysid

Hello Experts,I am using glidesystem getmygroup method but this method is returning me sys id.how can show exact group on incident form.i have pasted code below please check and guide me thank you.var groups = gs.getUser().getMyGroups();var email = g...

abhijeetpaw by Tera Contributor
  • 909 Views
  • 4 replies
  • 2 helpfuls

Auto fill CAB date and allow for manual change

I wanted to auto fill CAB date based on planned start date but after that if someone wanted to change that date then it should allow to change the CAB date and save the new date. I have done the part to autofill the CAB date based on start date. Have...

YashviPatil by Tera Contributor
  • 457 Views
  • 1 replies
  • 0 helpfuls

Resolved! Form view - Reference field is showing only 1 record to select

Hi,I have a child class in which I have data related to users. On a form there is reference field (Company), when I open it to select company its showing only 1 record instead of showing all company records. What could be the reason, is there any fil...

masood1 by Tera Contributor
  • 1287 Views
  • 3 replies
  • 0 helpfuls

Resolved! Update state for change with business rule automatically`

Hi, thanks for taking the time to read. I will explain what is happening and what I was thinkning to do. The above states are from Change. When a change has been approved this goes into the "Schedule" state, then when the "Planned start date" comes ...

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Jacob23 by Mega Guru
  • 5986 Views
  • 9 replies
  • 0 helpfuls

Script for User Criteria on Virtual Agent Topics

Hello. I have 2 different user criteria. All UK UserAll DE Germany I want to set that only users under those User Criteria can see/work with one specyfic Virtual Agent Topic. What I see User Criteria is still not available for VA Topics? Yes? But we ...

Don Dom by Tera Contributor
  • 856 Views
  • 4 replies
  • 2 helpfuls

Resolved! Populate List Collector based on Server Type (Liux/Windows)

Community,I created a script include to return the list of CIs based on the server type (radio button) variable (Unix/Linux or Windows)I am calling the script include from the List Collector ref qual field however, when I try it the List collector is...

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Brett21 by Tera Guru
  • 673 Views
  • 4 replies
  • 1 helpfuls