Hello All,I have a requirement to hide worknotes under activity section in blsp portal. I checked the csm ticket heder widget but still not able to get the solution. Is there any way we can hide work notes in blsp portal. In case records on portal i ...
Hello guys,How to add field "Assignment group" to the change schedule? Iam ok to be replaced it with duration.Cheers
I need to get the current date and time and after that i have to set the time as 9 am utc. Example today is 27th MARCH 2024 and the time is 10 pm. but i have to set the time as 27th MARCH 2024 9 am in a custom date and time field
Hi Team , We have requirement that whenever any incident prompted to P1 or P2 . In Service Portal in Banner it has come like this with scrolling. How to design this , can any one please help me here , how to implement this . Please provide steps an...
Hello, I'm trying to import records from a CSV file to create RITMs based on the column fields. One of the fields in the CSV is the username that is formatted LastName, FirstName. I'm using the Load Data tool and a Transform Script (onBefore) to read...
Hello, I have a Business Rule created on a custom table configured to trigger off of two conditions: 1. Field 'u_status' is 'Refresh'or 2. Field 'u_last_webhook_dt' changes Condition 1 is triggered from a UI Action button labeled 'Refresh', while ...
Hello, I have UX action to make changes on a field through UX client script for selected records in the table list in UI builder workspace, it is working when I select records on current page and select records through select all records check box, b...
Available patches and hotfixes (servicenow.com) Tried accessing it with Chrome and Edge.Thank you!
I've been seeing some odd issues lately where 100k+ Field Label records have a blank display name after adding a few custom fields to cmdb tables. One of the symptoms I've seen is that the dictionary entries for the columns will suddenly have an empt...
Hello, We have a catalog item with an "Existing Approver" field which is not mandatory and a 'New Approver" field which is mandatory. Right now the workflow is as follows: Both the "Existing Approver" and "New Approver" needs to approve before a TA...
hi my company requires that ALL Change requests normal and standard go through approval before moving forward. I've created Approval definitions and incorporated them inside decisions and incorporated those inside of a Change Policy. I want to edit m...
Is there a way to programmatically insert data into the cmdb_software_instance table such that ServiceNow will identify (e.g. with the IRE API) the records so that I can create records without having to worry about duplicates being created? My goal i...
Hi, I am trying to configure playbooks in a workspace. I have multiple playbooks for a single record (my use case is that requesters would see a simplified playbook, and fulfillers would see a more complex playbook with lots of options). I have two q...
Hi, I need to disable the "Delete" option of the "Actions on selected rows" dropdown in the List view when a user selects records and at least one of the records meets some predefined condition (for example: a field exists and is not empty). I ca...
I'm trying to send a notification that a ticket has been opened to support, the problem is that I'm not able to define that the notification goes only to SUPPORT, the rule should be, send the notification only to the support that the ticket was assig...
