Need to inform user (who is triggering the api call) If api timeout is 60 sec and it's overrun this time, it must give a message to user. How to achieve this, I am using rest message v2 api in a server script
HiHow can i achieve this "discard incident creation from the blacklisted words"?
Hello, I am aware that the reference fields within surveys do not have the ability to use reference qualifiers. I was wondering if anyone has seen or come up with a work around for this? For example I have a choice field with a bunch of State/pro...
I would like to select Dependent question in Auto-Populate of Service Catalog.However, even if I do [Lookup using list], the variables are not stored in the list.There are many different variables for the same catalog item, why aren't the variables s...
I have a single staging table for 2 different tables and 2 transform maps. I need a way to get sysid of the record inserted through transform map for the first table and use it for second table. Is there a way I can achieve it? Thank you
Hello guys,I'm trying to use the out of the box Inbound email action (Create Incident) in order to generate incidents to our Quality assurance team when somebody sends an email to them.Months ago we created a different group in our Production Service...
Is there a way to identify what all changes happened with u[grading plugin to a different version. I use this table (sys_upgrade_history) and filter by plugin name to identify . Looks like this is showing every thing that's available from initial ver...
Hi, I have a situation that I need guidance from the community on. I am hoping someone has had this situation and found a solution. Here is the best way I can explain it. We have LDAP set up for users and in Active Directory, it also pulls over Ser...
Hello experts, I noticed that when an end user use the virtual agent and never speak to a live agent, the transcript will auto populate on the interaction when closed complete but if the end user speak to a live agent (assigned to is a service desk a...
HiI would like you to set below conditions when using contextual search topic block and finding knowledge record in virtual agentCondition1. Category of knowledge record (Example value is "ServiceAsub1")andCondition2. Parent of category of knowledge...
Hi Team I have a frustrating issue here. I am working on a flow to check manager financial delegation and iterate through user records until doa is sufficient. I've set it up so that it- looks up requested for user's manager- adds the manager record...
I am trying to add the values from a multi row variable set and I'm just not having any luck. I've had a look at these:how to show variable set values in notification - ServiceNow CommunitySolved: Display Multi row variable set columns in notifica......
I have Created a Onchange client script and calling Script Include to Achieve the Same, my full requirement is to populate company on the bases of caller if company is not available for the caller then fetch the value from CI 's company field but for...
Hello, I want to get data form Product instance to Power BI using REST API.I created URI at Development instance and change host from Product instance to Development instance.But I can't get data from Product instance to Power BI. In Development ins...
Hello, I'm trying to setup SSO in ServiceNow to work with Okta. I followed the Okta document to set this up but there are few items that are unclear. When I run the "test connection" in service now, I'm getting failures. It seems to be pointing to a ...