Hi, In Incident Module, Service Desk Users are mistakenly sometimes attaching the wrong knowledge articles to incident. OOB is there anyway to remove the attached knowledge article. Anyone please help me with this issue. Thank you.
Hello - when triggering the automated flow for renew certificate request (DigiCert) I am getting the below error.Already tried generating a fresh/new API key in DigiCert but the error still persist. Error Message:API error response details mentioned ...
Hello All, I have the following script include which returns Output as "Development/Production". However I want to return the name/Sys ID of the CI. How do I get the same from the below script: var CheckDevProdCIenv = Class.create(); CheckDevProdCIen...
Hi experts,i need to configure the contact card component fields that visible beside the user search in the case creation page.this page is configured in the UIB, and the contact card component takes it's data from a data broker "Case Create - Get Em...
Hi Team, Can any one suggest on on this:How to show the parents related list 's values in the Childs field --can be glide list.For example: Show the related list==>risk's from control onto the control test's field 'Related Risk'.Note: I dont want to ...
Hello Experts, I have created a catalog item. In the catalog item i have created 8 fields1. Computer CI (referenced to cmdb_ci_computer table)2.Name (String)3.Install status ( Choice)4.Assignment group (Reference)5.Workshift (Choice)6.Business Domain...
Hi,I have list item config for change requests in my instance but I still cannot see change request approvals in now mobile. Can someone please help me with this issue? Regards,Nikita
While users are sending emails from the Notes section of the Case (example- case ES0008655) they are seeing an error message just below the subject line that they can remove by clicking the X on the error message and deleting the false email addresse...
Hi Experts How to write the Vancouver CSA Delta exam, and please provide the CSA Delta exam link Thanks& RegardsSrinu
Unable to remove users from the Fulfillers Group. Jobs to remove or add role from users group has been queued. This message i am getting but when again i refresh page it is not removed and i having admin role also than also not able to remove. Thanks...
I have an excel file with a form like structure/design. I want it to be autofilled from RITM records. and add as attachment and send a notification to someone.Is this possible through business rule?
I didn't find any document (best practice, etc) related to Genesys integration with the ServiceNow platform (http://www.servicenow.com/). Has anyone managed this scenario?Any feedback would be very appreciated.Thank you in advance!
Hi All, How can we remove few changes from the change calendar.I tried modifying change schedules, also I have deactivated all the schedules but it didn't make any difference on change calendar. Any suggestions would be helpful... Thanks in Advance-A...
Hi All, I am getting the below error when i select the Roles option. CAn you please tell me why this is coming
Hello! Im working on a functionality that will allow to change the status of a record when a button is clicked. I have an UI Action (client) so that when the button is clicked 'reason for reject' shows up and is set to mandatory: I want the approve...
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