Hello! I've read a couple of articles and posts regarding this situation but I havent been successful myself and was hoping someone could explain where I've gone wrong! Ask: We want to auto resolve Priority 2 and 3 incidents that have had the status...
Hello,I am trying to activate genai itsm plugin in pdi.somehow its not activated. Can anyone please guide me hereThanks in advance,Sayan Ghosh
Who can explain to me why the state "On Hold" on Portal is displayed in "Closed Requests" list?
Hello, everyone.I have two widgets, one that is just a button where when I click I activate a function that embeds another widget on the page that should behave like a modal.The problem is that it only works when I click on it once, if I close the mo...
Hi Having this error "Activity.Rules *** RULE FAILED with exception: table=sys_audit_relation, class=class com.glide.activity.rules.SysAuditRelationRule, method=convertToCachedEvent" What could be causing this error to popup and any recommended solu...
Hello Team, I am currently experiencing an issue with Integration Hub and Flow Designer that I don't know where else to go with.The short version is that I made a simple flow that connected to our Microsoft Active Directory v2 Spoke for Integration H...
Hi Team , After upgrade,we are not able to see ' Add to update Set ' option in related links . can anyone please help me here , how to get it back .Thanks
Hello, I have been trying to configure a workflow to auto generate tasks based on list collector value selected. It is creating the task based on the 1st value selected, the other tasks will not generate.I created an If Activity script in the workf...
I want to hide "Choice" column but when I click 'Add' or modify data, this variable is display for user to choose. It is possible to do that. One more question, What can I do to improve the rendering speed of MRVS when it involves numerous variables ...
Our organization has a few channels that we need notifications sent to- for example: If our Service Desk assigns a field tech a P1, P2 or VIP ticket, it notifies that channel. What's the best way to integrate something like this for Microsoft Teams?
Hi All, Please help me (function executeRule(current, previous /*null when async*/ ) { // Get current date var currentDate = new GlideDateTime(); currentDate.setDayOfMonth(1); // Set day to the 1st of the month // Check if it's January,...
Scenario: As per the business requirement, i am representing a scenario. I have 2 inputs from Action as below, how can i pass these inputs value to output variables Name and Email. PFA for output structure. Inputs:var name = inputs.incident.caller.na...
Hello, Community. I have a question for you. The new Scoped was created with Task table extended. When I create a new request from the Next Experience UI, the right state is created as "New,"but when I create a new request from the Service Catalog, t...
So in my flow I am creating a new task with the assignment group being a placeholder group I created in my instance because it needs to be assigned to a group that I don't have access to. What I need to happen, is when a company installs my applicati...
