Resolved! How to redirect to Catalog from UI Action
Hi everyone, Im trying to redirect to the "catalog_home" using the "New" button of the related lists, but Im not sure on how to do this ... Can anyone help ?
Forum Posts
Metric Definition - Change ended outside planned window - Script not working, but why?
I've scripted the following metric definition against the [change_request] table:Objective: To record a metric instance if the actual end date/time of a change request is before the planned start date/time or after the planned end date/time. var act...
Resolved! Setting variable field to mandatory on submit.
I am trying to set a variable field (variables.score_range) to mandatory if any of these three conditions are true. The script set the field to mandatory no matter the condition. Any help would be apricated. I don’t know what I am missing. Condition...
Cascading MRVS Variables in an Order Guide: Display Issue
Hi, I currently am working on an order guide where the "Describe Needs" page has a MRVS where the customer selects a user from a dropdown alongside their email. Upon loading the form, the MRVS is already prefilled with the logged in user in the first...
I want to implement a function where you cannot mark any incident or sctask closed state = on hold
Hello, What is the best way to implement:scTask or Incident cannot be closed if the current state is "On Hold"?
Resolved! How to add new field to table but not to default form view
I have created a UI Page that add fields to specific table, but I don't want to add this fields to table default view.Found this in wiki: "When you create a field from the system dictionary, it is automatically added at the end of the first section o...
Creating a flow that updates the State when a user comments on their INC via the Service Portal?
Hi, I am not sure how to move forward with creating this flow that changes the state when the additional comments are updated via the service portal. I currently have a BR that works most of the time but a few seem to slip through so I was hoping a ...
Service Catalog Variables
Hello Experts,I have created four below variables for catalog items.1]Requested for reference field referring sys_user2]Request type select box variable with two choices replace existing equipment and new equipment request3] The second variable I hav...
Enable Requested Item Visibility in the Employee Center ESC
I would like to be able to have visibility of requested items on the Employee Service Center portal. I'd like this configuration within the My Requests widget. How can I configure this? Thank you
How to set default value of variable in RP to a field value in a table
Hi all,I have a use case to set the default value of 5 variables in a record producer. the default value should be set to the value of the existing records, which are stored in a table. So basically I need to query a certain table, get the value of f...
Problem State Transition from Resolved to Closed for Risk Accepted Problems
Hello ServiceNow Community Members, I am looking for moving the Problems from Resolved State to Closed State which are having Risk Accepted as Resolution Code.Currently we have set the "Accept Risk moves the Problem to Closed state instead of Resolve...
Resolved! How to change the Incident state from onHold to InProgress, when user send reply mail to ServiceNow?
Hi Team, If incident state is in Onhold state and waiting for Caller information and mail send to caller. If user reply to that mail, how to change the Incident state from OnHold to InProgress? What are the fields information, we need to update using...
we make a interactive filter for select incident or change request for filter a record in a group ?
we make a interactive filter for select incident or change request for filter a record in a group ?
Resolved! How to get a report that brings info about users who have tasks assigned to them with certain status
I need to create a report using information from the sys_user table, but I also need information from sc_task, as the report needs to bring me all the users from certain groups who have tasks assigned to them and have a certain status. For example: J...
Cleaning up Tenable data in ServiceNow (KB0863702)
Hello, I'm trying to use KB0863702 instructions to clean up tenable data in my dev UTAH instance. I've followed the steps to the letter and nothing seems to be happening. Is there any other way to clean up the data so that i can restart the integr...
