Hello All, We have an OOTB Business Rule which runs across the instance(on Portal too by default)Business Rule Name -"Create primary email device" This shows an info message saying "Primary email device created for"However, the requirement do not wan...
Based on documents and examples,1.Create a catalog item2. Create a trigger with Service Catalog in Flow Designer3. Select the flow created in step 2 in the catalog item process engine.I did this work.However, the flow does not run when I request a ca...
Hi Here what is the use of 'include on page load' option? if i don't give any portal for page load what will happen?
Hi All,I have a requirement where I need to change the domain name of the instance email from <instance_name@service-now.com> to <instance_name@mydomainname>. I have followed the instructions in the support article 'KB1002273'. But I am stuck in thi...
How Can I Align Flow to Workflow Stages when moving from Workflow to Flow to avoid rendering issues? Dear ServiceNow Community experts, Is it possible to completely align FLOW Stages to be exactly the same as WORKFLOW Stages, to avoid stage rendering...
Hi,I have an advance reference qualifier setup for a reference field. When testing on native backend form it is working fine.But in the UIB form it is not working. Has anyone come across this issue? Thanks @Anvita
Hi Team, I need to create ATF script to handle Popup. Could you please help whether we can handle the Glide modal Popup for ATF or not. If so please let me know. ThanksSuresh
Hello All, We have SSIS packages with which we are doing GET call to servicenow REST API and the source produces JSON as result. The issue we are having is whenever any value with apostrophe appears json result is getting distrubed. For e.g if value ...
I noticed some strange behaviour with a flow variable of type JSON, that contains an array but then becomes null when all items in the array have been removed. I was expecting it to simply remain an array with length of 0. To illustrate here is a sim...
Hi, I want HR group members/HR Group to access Requests coming from HR catalog, Rest others who are not part of HR should not have access to Requests coming from HR.I have written Before Query BR for this but it is not working as expected.Can anyone ...
I have written client script (onChange) which is working fine on the form level, but on the workspace level the script is working ie able to see the message but ui action is not getting hidden.Client Script:function onChange(control, oldValue, newVal...
Hi, Subject: Slack -->change VA agent logo, VA change name I have Integrated Slack with ServiceNow, I want to change the VA logo and VA name in SLACK app.Can anyone help me how to do this branding of VA Slack. Thanks in Advance!
Hi All,I have a requirement that when a recipient receives a SMS message about an alert, when he taps on the ticket number it will redirect them to the record in the portal. Is this possible? How can we achieve it? Current process: We have created a...
Hi All,Im hoping this is a quick one, but is it possible to adjust what the activity stream on the standard ticket page to include additional updates, like State changes, or reassigns?
on change request form, if I select actual start date/actual end date/planned start date/planned end date in classic view date and time is showing as per user profile zone like below as expectedif I select actual start date/actual end date/planned s...
