Hi, I have a requirement when an incident is added in a Major incident as a child incident, the lo caller's location from the user(sys_user) table will be added to the affected locations of both the child incident and major incident. How can I achiev...
I have a jelly choice field (g:ui_choice_input) on a ui page that I'd like to add the incident close codes into. What is the easiest way to do this?
Hi I need to have choose list option available depending on choice on another field. Exactly when I have BAU option chosen I need to have other option displayed on the list. Below client script works perfectly but then form is saved. I need to have i...
HiI have seen a lot of questions about what to use, Scripted REST API or Table API, and I have a good understanding of what each API can be used for. What I don't know is which API is faster. We have a Table API query which is currently gathering all...
Hi All,We have added Discuss button to Service Operations workspace. But, this button available on incident from if we open the incident in native view also.How to make Discuss button to available on incident form only when we opened from Service ope...
I am trying to make a knowledge article public. I have added the 'public' role to the individual article. I have also tried adding a public Can Read User Criteria. When sharing the permalink, or the web link, the user gets redirected to our log in pa...
I'm using a pivot table against a database view that uses a left join. As intended I get records from the parent table even if not matched in the join. When I create a pivot table report for this view, the field I'm summing on shows empty cells ins...
Hello All,I have requirement to send alert notification every 2 hours to approve pending orders.So I have created Schedule Job from where every 2 hour event get trigger and send the notification.But in my case my Schedule Job working fine I can see l...
Hi all, can someone help me with the script on how to send scheduled reports to its group members. The group currently has a group email the reason why the scheduled report is only being sent to the group email. My requirement is to have it sent by t...
Hello,I am trying to display variable and multiple row variable set data in an approval email notification.in a line by line manager. as shown in the picture. Process: A case gets created with variables and multiple row variable sets, then approver g...
Hello! I have a requirement to create an email notification where the email body contains the short description of the ticket. This short description will be a hyperlink to the ticket. Is this possible?I am unable to use {URI_REF} because the the dis...
Created "name" variable with reference to the user table, according to the name selected other variables field are populated which are textbox in type.The requirement is to create a functionality to check variables like, if first name, last name, ema...
Hi Team , Need help with the mail script to redirect the user to the survey link . https://<instance-name>.service-now.com/esc?id=take_survey&type_id=d241f419471b21100a2e3e58c26d4338 The link should be dynamic . (function runMailScript( /* GlideReco...
Hi All, I am trying to get only the first entry of 'start' field for each 'id' value from 'metric_instance' table. Every incident has multiple entries in metric_instance table but I would like to get the value of the start and duration field when the...