Resolved! Fetch Request number to SC TASK form
I need to fetch the Request number to the SC Task form
Forum Posts
Visual Task board - auto populate resolution code and resolution notes when resolving incidents
Hi All, Can someone please help me Requirement:In Incident VTB, when moving a card to resolved, it is mandatory to put the resolution code and the resolution notes. I want the mandatory fields auto populated whenever the user moves the card to resolv...
Remove duplicate names in script includes
HiI want to get all the duplicate names (same name for two or more records) for script includes ? How do i check?
Resolved! Catalog Client Script - Auto-fill value
Hey there, i've created a new catalog item to make a change department request.My catalog item has 3 variables (type: reference): user_to_move, approver_user and move_in_department.On approver_user variable, i've setted "Auto-populate" to question "U...
Resolved! Generate automatically unique number for a field in a custom table
I have a custom field where I have a field called 'number'. Now each time a new record is created in that field I want that the number field is automatically generated each time as N01, N02 and so on. And each time the number generated should be uniq...
Role Based form visibility
Use Case:I want to hide fields in sys_data_source table based on role and still can write to visible fields as well.
Change the label of a dot walked field from sys_user table in incident form
Hi, I have dot walked the "Business Phone" field from Assigned to the field to incident form. Now I want to change the label of this "Business Phone" field to "Assigned to Mobile". When I change the label from the dictionary >> Labels (From the relat...
Reset boxes when button is pressed
Hello. The button in the picture is a widget, i dont really wanna start editing the widget as it may lead to issues somewhere els. But is there a way to reset the lookup boxes "choose product category" and "find product" after the "select product" b...
Resolved! GlideArchiveRecord usage
We originally set up archiving some time ago and recently realized that we've been accidentally orphaning a number of tables in a related record. Case (gets archived) along with related Communication record but (custom) Attachment record related to C...
I wan to add new tab under 'My work' tab in OOB UI builder - CMDB workspace
I want to add new Tab " Follow on tasks" below to the 'My work' under ' Governance '. I have modified the existing page variant "governance default" to add new tab 'follow on tasks' which is showing changes after clicking on preview and when i click...
Automation of closing delivered orders and put them in state "Closed Complete".
My task is to close orders that have not received a delivery receipt. It is about 459 orders that need to be closed. I have an excel file with three columns: Invoice number, Order number and Ref number for each order. All 459 orders are there. These...
Resolved! Requests are getting auto approved while Adding additional approvers to the list on RITM form
Hi allRecently we have encountered issues while adding additional approvers to the list on RITM form. And after adding the approvers to the list, the request is getting auto approved. Has anyone faced this issue before? ThanksRini
current.isNewRecord() gives false when used in calculation field
current.isNewRecord() gives false when used in calculated value on a field on a change record for create newswhen used in calculation field on a change record for create new
Resolved! Attaching file to a form
Use Case:I have created a table and created a record of that table.I attached file to the record.The file was attached and after i reload the page it is saying unavailable and when I click Manage Attachments it is also saying Potential Security Risk....
ITIL role automatically assign to user , when manager approve the request , please check my code ?
Script :- var itil = new GlideRecord('sys_user_has_role');itil.initialize();itil.user = current.variables.requested_for; // instead of u_requested_for add the variable name of the catalog request formitil.role = '282bf1fac6112285017366cb5f867469'; /...
