Hi, I wanted to remove user from list type field, but facing some issue. I have written an after update Business Rule and the code is here. (function executeRule(current, previous /*null when async*/ ) { var ReqFor = current.contact; gs.addI...
Hi how do I change the order of the buttons? It is in the Plus in the menu of the Incident in the SOW. I am attaching a picture for illustration
In the catalog there are Q1 and Q2. Q1 is a yes/no type and Q2 is MRVS. there are 3 variables in the MRVS. If I select "yes" in the Q1 then some default text "text123" need to be filled in the 3rd variable in the multi row variable set. Can anyone h...
Hi Team , I need to add cancel request button on the portal so that when a user click on it, it cancels the REQ Item and go to cancelled state. NOTE :- I have already seen so many community links , no links were worked out for me , Can any one pleas...
Hi Team, I have been asked to make a excel on OTB features vs Custom features for a change request. Starting with variables on the form. Could you let me know where i can find these variables and who created it?and how i can make ...
Hello Everyone, I am trying to create a Failover mid server so that when the the Primary mid server is down then it should switch to the Secondary mid server automatically. For this I have installed a Secondary mid server and I have created a failove...
Hi All,Automation successfully resolved the incident ticket but integration user reassigned the ticket to the service desk, why this is happening anyone please help me on this. Please find the attached below snapshot: Thanks
Hi All, Want a report condition where it should give the count of Change requests about to breach in how many days count. Please help with what filter condition needs to be given in the report conditions. Thanks in Advance.
I have a form (custom) which has glide list field for User table. Glide list field shows users full name. I am sending a report to the user with with glide list. Users have the ability to update the data via email.Issue here is, while sending the rep...
Hi All, Below is the Change Risk Assessment script. It is not working as expected. It is always going to the else part. Requirement is, If there were any failed changes logged for the Primary CI in the past 6months then default the metric should be '...
Hi Team Can someone let me know what could be the reason why some of the keywords are not responding ?? when I am searching with a few of the Keywords in chat it's not showing the topic. For example, there is a keyword 'issue' for the 'open IT Ticke...
Please share the document with the OOTB capability of Virtual Agent. The customer wants a document to see what part of the OOTB feature of the Virtual Agent can do.
On Employee Center Portal, there is one Header menu called "Get Help". I want to know how things are coming in it.See Attached Screenshot. For others like My IT Service and My IL Services We have topic, but for Get help I am not getting any topic. Ca...
I have a List Collector Variable, In this I want to restrict the selection of number of choices to two only. So, that user can able to select two options only. How to Perform this.
We have a typeahead component on our page that is used to look up services. On typing text into the input box, the typeahead lists the services matching the text. Once a service is selected by the user, I would expect the search text to disappear, ho...
