Hi All, Here I would cover a very good example of how we can use the duration types in Flow Designer with a live examples as well. Example: Wait for a duration of 50% of the time between the start of the flow logic and the due dateIn this example we ...
Hi All, I had a requirement wherein I have to fetch the value from display BR Business Rule which is to get the property value from below script: gs.getProperty("<property_name>") and use it in the UI Action client-side scripting. So, I created the p...
Hello all! Is there any method to call a DataBrokerScript. Running this script from UIBuilder Client Script after capturing desired data.function handler({api, event, helpers, imports}) { var itemSelected = event.payload.value; // Trying t...
Hello, I`m a bit lost may yu can help me?We have a custom table, record producers create the data.End user with no roles can use the record producer, add attachment to the form and submit it. Attachment then is visible on the ticket also.We grant rea...
As the Service Desk Manager, when an Incident is moved to Cancelled state, I would like an update of the Additional Comments fields to be mandatory so that the Caller is informed of exactly what has happened and why.Please restrict the cancel field o...
Hello, My requirement is as follows: Require user to rank the Avoid, Mitigate, Transfer and Accept fields using choice list options: highest, second highest, second lowest, lowest. The problem I am encountering is how to best prohibit the user from u...
Is it possible to make the request summary from Service Portal show up on mobile? Right now it shows the requested items, I need the request itself . If yes, how do I add it with the mobile app builder? Another method is fine too. Many thanks in adva...
I'm trying to create a dynamic dropdown, similar to Country-State-City logic. I have implemented this process logic before using vanilla JS where the selected ID is captured and sent to the following method as variable. Since I'm using ServiceNow ser...
I have inserted an image in sys_attachment table, the filename of the image is same as the variable name of the catalog item. table sysid is the sys id of the catalog item and table name is "catalog item". let me share the screenshot once the image ...
When opening a Ctask or editing planned and actual Ctask dates, check Ctask values against CR Planned start and end dates.If a Ctask planned start or actual start date is prior to the related CR planned start date, display a Pop-up with a warning tha...
How can we update the CSM Workspace to update Incident records to display "Run a Workflow" button?UI Action: Run a Workflowwas created by the PagerDuty integration.The 'Run a Workflow' UI action is only available in the NowPlatform on Incident record...
Hello, We are doing VMware discovery in client environment. We are able to discover the Vmware virtual instance but We are not getting the serial number and operating system for Vmware. Please help me!
I want to get reports of incidents where Priority was changed for some particular groups. Report should include Old value and New value both. I tried using metrics but that only gives the current value when changed. Also tried creating Database view ...
Hi,I currently have a requirement where, I have variables Prefix, CI Name, Description, and "Security Kafka Topic Name". The value of the "Security Kafka Topic Name" will be a value of these variables separated by "_". The code here is working correc...
Hi i have requirement where i need to restrict a user from assigning a task to different asssignment group other than the listed assignment groups . i need to write a client script . As i'm new to service now i want to write a script for that . I hav...
