I have a business requirement to hide or delete all previous approval items and only show the current ones from the updated flow after a reject. I tried creating a business rule to just filter out no longer required and cancelled, etc. but that didn'...
Hello All, I have a before update business rule on incident table which checks if assignment group is 'XYZ' and Knowledge Record is not empty and status changes to Resolved .So if condition matches it will abort the submission using action and show e...
A recent request came in for a catalog item and I decided to give Flow Designer a go rather than using Workflow Editor. I am seeing different behavior with Flow Designer so I created 2 very simple tests to illustrate the issue. Workflow EditorSuper ...
Hi,I'm trying to set multiple values in a list field via a transform map. The field is referencing the sys_user table.function setApproverV2() { var input_array = source.u_approver.split(','); for (var i = 0; i < input_array; i++) { var getUser ...
Hi, I created MS Teams incon next to the the caller in the incident form. Using the below script. It works great, but during the testing what i found was Sub category in the incident form remains "none" when I deactivate the UI macro for MS team icon...
I need to create the custom report in service now with users having more that 10 records and how can I populate those users using report in service now. As I tired but I couldn't find the field that need to populate the user criteria . any suggest...
I have a updated by field on intake form which is of type string,which is holding userid's. I have to fetch the email of that user'id. How can i do that? Does anyone have idea? Tried below script but not working. var usr = new GlideRecord('sys_user')...
I have a widget on a dashboard which shows a report of open requests. I would like to add a search box to filter the request list. I have tried adding a Content Block widget, but the list values are not filtering. When I enter a value into the cont...
Hi I have a UI action (client with Onclick) on Incident, in which I am trying to pass the SysId and CI to a UI page. However, the dialog window does not render unless I remove the "dialog.addParam" lines function updateAsset(){ var sys_id = g_form.ge...
Hi AllI am a developer by trade with plenty of experience of Oracle and database technologies. I am currently in a Business Analysis role overseeing the development of small and medium sized applications in ServiceNowThe issue I have is that I am abl...
Hello All I need an understanding on how software Installation (cmdb_sam_sw_install) table works. I have Software discovery enabled and I see multiple same software installation records for same CI getting created as new version is discovered, is thi...
Hi Experts!I have a requirement, there is a string field on the target table called "PO number" , I have made that field as Coalesce, while doing the bulk upload if the record found it is updating that record, if record not found it is creating a ne...
On create new incident action in mobile agent application we have below requirement to implement.When caller is selected auto-populate the user's business phone number in the contact field on the input form screen. Anyone implemented this one or simi...
Hi,The Run as tz is not working in scheduled export sets.I'm running a scheduled export set at 8.00 AM IST. But the file generated has SNXXX20201006231000 rather than SNXXX20201007080000The run as tz is configured to IST. But still the name of the f...
I am unable to find a way to how to rollback a change that is being done by using update record action in flow designer. Also Is there a way to know what was the previous value before the update was made using flow execution or flow context record. T...