Hi Team,In Field service management ,workspace view, assignment group is not fetching for one work order task template,I have checked the qualification group, dispatch group and assignment group all are mapped correctly, not able to solve this issue,...
Hi all, I want to create a report in servicenow on the sc_req_item table and I want to show a list of hardware catalog item and group by department (cmn_department, only issue is that I cannot dot walk from a "department - reference field variable" t...
Why itil users cant change labels of visual task board even though they are the owners??After trying to change Defect label Im getting this error: 
When we delete around 300 Requests What Impact it has and which other table records are deleted?
Use Case Story Writing / User Story documentation, standard ServiceNow ITSM implementation Hi Guys, Really looking for any ideas/advice/guidance or any templates, documentation or examples anyone could share with me, to help with writing up user stor...
Hi All, I have an issue with diplaying catalog item in sp.When I was creating an item I switched to german and I've translated the name to german.But when I impersonate user with this language, then I am not able to find this item..Do you know what c...
I have created Knowledge base in our scoped Application with 2 articles.I want to export this knowledge base to other PDI.But Its giving error . Cannot commit Update Set 'KB' because: Update scope id 'global' is different than update set scope id '0d...
Hi community!, When writing an atf test I am having trouble launching the action "Send REST Request - Inbound" without basic profile to test rest with specific user profiles. I want to execute the action with a newly created user through ATF, in theo...
I think I am pretty close with this, but getting error Unhandled exception in GlideAjaxI am creating MRVS, when asset is selected I need to populate the assigned_to for the asset. My script includesvar FindAssetAssignedTo = Class.create();FindAssetAs...
"Hello everyone, I need to translate the string inside this g_form.addDecoration to another language. How can I do that? Using sys_translated and sys_translated_text doesn't seem to work. Any ideas?" Below my Script function onCondition() { g_form.ad...
Hi all, How do I enable people to create a duplicate of a Dashboard not owned by them, without them being able to edit that primary Dashboard? Background information/context:We have a need for users to create a copy of a "standard" dashboard where th...
Hello,I have been trying to figuring out what I did wrong to received duplicate email notification. I do not know where I screwed it up. Could some one please take a look at the following screenshots.Event Registration:Business Rule: Notification:
Script Include:var NewGetRequestedItemVariablesAjaxJSON = Class.create();NewGetRequestedItemVariablesAjaxJSON.prototype = Object.extendsObject(AbstractAjaxProcessor, {NewgetUsersValues: function() { // var NItems = []; var cat_id = this.getParame...
Hi community, I am trying to get the access token from script as follows: var r = new sn_ws.RESTMessageV2();r.setEndpoint('https://<INSTANCE NAME>.service-now.com/oauth_token.do');r.setHttpMethod('POST');r.setRequestHeader('content-type', 'applicatio...
Hi, I have a little issue with parsing a certain value from an email. I am trying to parse the value "devicename" (R1 Choa Chu Kang) and then populating the cmdb_ci field on an incident form. Below is a preview of the inbound email Below is the ...
