Sorting List Collector variable values
Hello,We have a software list collector that contains 'Other'. The list currently sort by alphabetical order. Is it possible to move the 'Other' value to the bottom of the list? Thank you
Forum Posts
Resolved! Portal not showing "Additional Details" for Demands unlike Requests
Hey everyone! I was curious if anyone could shed any light on this. Currently, if a request is made on the portal, and it creates a RITM, the user can see "Additional Details" from the portal view, allowing them to see what the request was about. Ho...
Resolved! Change SCTASK state in Work in Progress when assgned to field is true
Hello Community, I would like to set a BR on RITM, When the assigned to field is true, then the SCTASK state change to WIP.Thanks for your input.
Resolved! onChange Client Script looping through MRVS (Multi-Row Variable Set) fields
I have a record producer that currently has a variable set with an amount field and if a user tries to submit a request with amount < $10.00, then a client script is ran, and a prompt appears notifying the user that a request is not required to be su...
save draft in a form
Hello! Could you help me with this?When the requester starts filling out the form, there should be a save button. The request will be saved as a draft in the requester's task queue. The requester can edit or delete the draft at any time.If ServiceNow...
save draft in a form
Hello! Could you help me with this?When the requester starts filling out the form, there should be a save button. The request will be saved as a draft in the requester's task queue. The requester can edit or delete the draft at any time.If ServiceNow...
Security Requests using Service Order Categories
Hi, I'm a ServiceNow Newbie. A solution provider configured a category sn_si_incident column which uses categories from the Service Order table. I want to use a similar configuration for the sn_si_request table. I tried using references but have not ...
FAQ Conversation Builder Script Action Utility
Hello, I am building an FAQ chatbot and I was attempting to get it to use something other than contextual search. I am trying to do this through the script as I noticed that it uses the VAGlobalContextualSearchUtil function. I also found another func...
Service Portal OOTB breadcrumbs widget has wrong URL for 'home'
I recently implemented the IM Create/Edit Idea widget on our Service Portal's index (home) page. Now whenever someone navigates to a different part of the Service Portal, the out of the box breadcrumbs widget that is on all of our SP pages takes them...
I install Agent chat plugin but am not finding setup chat under collaboration and also conversationa
Hi, I install Agent chat plugin but am not finding setup chat under collaboration and also conversational in my PDI. How to get that setup chat in navigation. Can you please help me on that. It will helpful. Thanks in Advance!
Resolved! How to get Unique Values?
Hello Experts,I need to create a report based on a scripted filter, based on reference field for one of the tables, I'm using below script- var SearchRec = Class.create();SearchRec.prototype = {initialize: function() {},findDup: function() {var dupRe...
Resolved! Unable to log in pdi
Hi Everyone,Today I logged in my pdi , selected "start building" and get the following error that my password needs reset. Any ideas of how to do this. I selected "click here" but it brings me back to the log in page. Any ideasthanks
Create relationship between 2 fields on the same custom table
Hello I am having a hard time wrapping my brain around this one. We have a custom table with 2 fields we would like to compare. Order Number and Original Order Number We would like a related list that shows the following:If Order Number and Original ...
In WSD multi recurring reservation it can be possible to do or not
Allow users the ability to add multiple workspaces to recurring reservations. Then ensure that the user can assign these seats to other users.The above acceptance criteria will it possible to do?
I have a doubt on Problem SLA .
Start and Stop conditions: I have given these conditions in the SLA . But when the problem ticket is created before incident state changes to resolved the SLA is not attaching which is expected . but once the incident state changes to resolved the...
