Hi All, I'm trying here to copy the existing service request to create a new one. Once the 'Copy' option is selected, it should not automatically create the new ticket, it should just bring the user to a new form with all of the same user-input field...
Hello all, I have an attachment problem with my Interaction flow. So, when an email is recieved, the flow creates a new Interaction based on it.To also add all attachmetns to the Interaction I'm using node 'Move Email Attachments to Record'. The prob...
I have a request where when a manager approves a change request, a mandatory field must be filled out by the manager. I have no idea on how to do that. I can set the field to mandatory at any other stage but how can I make it so that once the manager...
I have a list collector type variable on catalog item, how can i get the non-selected options from it in my flow designer.For eg., in attached image below if you select one record out of two then it should return the left one through flow designer.
Hi All, I have recently faced an issue on PROD wherein the flow got 2 hours delayed with their estimated start time. Hence I searched on this issue and found some helpful tips below: If you see latency in flow execution then this article is helpful.F...
I have two fields on a SP widget, "Project" and "Service".I would like the service field to only be visible if the project field is not empty. Two fields: HTML that I am using:<br><label for="project">Project</label><br> <sn-record-picker field="proj...
Hi!, I want my ui action to check if the user uploaded a new attachment, if he did, he can update, if not, he must cancel the record update
Hello Within my instance, when the change request is in scheduled state and I hit the implement button, I want the change to move to implement and remain in implement state with the actual end date becoming mandatory even when I refresh and or clos...
Hi All,I am facing issue while retrieving "AccessTokenExpiresIn and RefreshToken" from Salesforce.I am getting "Access Token" properly from Salesforce End but not able to get1. AccessTokenExpiresIn --> getting value '0'2. RefreshToken --> getting nu...
Hello ServiceNow Community, I hope this message finds you well. I am currently facing a challenge in creating a report or filter within ServiceNow, and I'm reaching out to see if anyone has experience or insights on this matter.I am looking to genera...
Hello Team, I would like information on the snow dark mode. Would appreciate if someone would advice 1. Is there a dark mode available for service now interface ( client portal) just like other applications? There is a theme option available but th...
Seeing this error in PRODUCTION and looking to find a solution. How do I get a resolution from this and prevent this from showing logs *** Activity.Rules *** RULE FAILED with exception: table=sys_audit_relation, class=class com.glide.activity.rules....
Hi, I have a request: I want to have a dynamic application url in my web application (for the different instance of development: dev, test, prod). Somebody know how to do that ?
How can I extract drop down field values and show them in an alert box?Like here in the picture, how can I extract all these State field values and also in case of Reference field?
Hello All,I want to restrict the HR group from everyone as it will contain confidential data.I need guidance with it.i have refered to the knowledge artile here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987but not su...