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Resolved! Notification email System user show as undefined

Hello, I have a flow that updates the RITM with an additional comment. The ticket itself show the comment being made by SYSTEM but the notification email show the comment being made by UNDEFINED. Any thoughts? Thanks

Resolved! Client Script: Getting Value of a Field Not On Form

Hello, How do I get the value of a field not shown on the current form from within a client script? I'm trying to get the value of incident.child_incidents from a client script for incident. I've tried "g_form.getValue('child_incidents')" but it retu...

JosephW1 by Tera Guru
  • 12076 Views
  • 6 replies
  • 10 helpfuls

Resolved! Is there a way to edit fields from a database view report?

We have created a database view between the demand and demand task tables, created some reports from that dbv table and placed them on a dashboard. The dashboard users would like to be able to edit some fields (task or demand description, task or dem...

megw by Tera Contributor
  • 1642 Views
  • 2 replies
  • 0 helpfuls

Aternity Remediation Failure

Hi,   As I updated the Plugin called "Aternity Integration" so based on the requirement i have created a Integration Configuration you can see that below As in that we have a remediation when i click Remediation validate i am getting an error like I...

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Rajesh134 by Tera Contributor
  • 1230 Views
  • 2 replies
  • 0 helpfuls

AWS Cloud Discovery

Hi,I am performing AWS cloud discovery [credential less].I have set up an Accessor account in Service account table and while discovering datacenter, it is throwing error.Error: Unable to execute HTTP request: Hostname validation failure.Attached scr...

"Unexpected token: <" error thrown

error is thrown for one of the requests recently."Unexpected token: <" In workflow run script we called script include function in that below script we writtenSendDataToIIQ: function(User, Domain, Group) {var errMsg = '';try {this.UserID = User;this....

Tejal Zete1 by Tera Contributor
  • 811 Views
  • 2 replies
  • 0 helpfuls

How to update data using transform map

I have a requirement where I need to update the network type of different CI classes.I have a transform map running on cmdb_ci table but I dont find network type in cmdb_ci table but I see it in cmdb_ci_netgear. How to I use the transform map and upd...

Resolved! Automated Test Framework

HiCan Anybody help on,What Type of Modules we can test in Automated Test Framework ? andWhat Type of Modules cannot be tested in Automated Test Framework?Advance Thanks

surya9 by Tera Contributor
  • 2342 Views
  • 1 replies
  • 4 helpfuls