I am trying to send attachments from ServiceNow to a third party application using the RestMessageV2 API. The POST request is successful but the binary attachment data appears to be corrupted when it's delivered to the third party application for f...
Hi All, I'm working on a custom portal widget and the requirement is to automatically update the State to "Work in Progress" once the user selects an option on the Assigned to field. I know I can do this via Business Rule but the users wanted to see ...
Hi,I have modified a read ACL Roles , there were already two roles snc_internal and one more, i have removed those two roles and gave a ADMIN role to that ACL. Captured in the update set and moved to QA(Test). But the roles are not getting changed in...
Hi, When I cloned back, the icon images, etc. that I had set for the target instance disappeared.Instead of becoming the same image as the source instance, they have disappeared.*Since the source and target instances used the same image data, they ha...
Good afternoon people!I have a question, I'm trying to send information through an integration.The information is in the sc_req_item table, and I need to send the field "Item(cat_item)". However, when sending, the Sys ID arrives, I would like the n...
Hi, I know how to change the order on the list at the left but how can I change the order on the Icons in the middle and right? I can't do it through the 'order' value in the categories table. Any ideas? I tried editing the widget but to no avail.. T...
Is there a way to export a Virtual Agent topic from one instance to another?
I created a UI policy where we take dates from the form.How to write a script that if the user enters past dates then clear the selected field.(if user select start_date wrong then clear that field only not the other and same for the start_end date t...
Hello,I want to display a banner / message on the incident form based on criteria on the user record ...on the user record I have a checkbox called "sensitive_employee". On the incident form, we have "caller_id" field which is references the user rec...
Hi all,I have created a custom Related List and it is not visible for non-admin users and getting this error on workspace "Exception encountered processing path: /GlideListLayout_Query/getListLayout" - You do not have access to this table. What could...
Hi Expert ,To call external REST API from workflow do I need to add IntegrationHub plugin or there is some other module available too ? Because IntegrationHub plugin can see is not available in trial instance.
How to change the stages of a change request using script include?(new--->schedule--->implement--->review--->close cr)
Hi Guys,I want short description field in the catalog task to be filled dynamically as selected by the user.There are 4 check-boxes in my cat item- variable 1, variable 2, variable 3, variable 4.If user selects variable 1 and variable 2 then in my ta...
Can someone provide the solution to having help text on a catalog variable to contain an external link?Thanks for your help.
Hi , How to capture report to dashboard through update sets/ how to move the dashboard from one instance to other Thanks, Bhavana