Unable to convert xls to xlsx file format via ServiceNow
Hi All, I am using excel parser which only supports xlsx. But my client is sending xls. Is there anyway to convert xls to xlsx? Please suggest. Thanks,Shamma
Forum Posts
Need Mobile Agent App Button Details
Hello All, Below is the screenshot from Mobile Agent App, I would like to know where this buttons are configured (table name)? Thanks in advance.
!URGENT! How to add the status field in Standard ticket tab as shown in Image.
Hello guys,I am trying to achieve below scenario where I need the status bar attached to standard ticket bar in my esc application.So please help me to achieve the below requirement. Any alternative step like including in the same widget is also grea...
Where Mobile buttons are stored?
Hello All, Below is the screenshot from ServiceNow Agent Mobile app, can somebody help me to understand where below highlighted buttons ( Close Work or Close Complete) are stored, which table/module? Thanks in Advanace
Align the image with text from description on service portal
Hi All, I have a small query , on service portal on the request form :As we can see in this image the text from description is not aligned with the image. This item is from PDIHow can we achieve this?
Resolved! Dialogue box with a question and answer on change form
Hi all, I had a requirement that once clicked "create new" button of change request in filter navigator.It will open a interceptor as below: After clicking on *Expedited change" it will open a change form. Then it should open a dialogue box with a q...
2 columns on Catalog item
HiCan anyone tell me how to make it possible to create two selectable columns in this Catalog Item 'New Starter' for Permanent Employee and Contractor, in which it will be possible to fill in the same data only for a specific selection? How to create...
Resolved! "Approval For" field not populating in Approval
I have a couple of approvals that work by populating the Approval For field. However, I created a new approval for a different table and it isn't populating the Approval For field. what am I missing?
Needs help with Service Mapping
We are encountering the following issues while trying to configure Service Mapping. 1. Service mapping CI discovery into DB configuration is not customer specific.We want to limit the Service Map to connect only to the database defined by the custome...
Calculated value not returning values correctly in list view
Hi,we have a requirement to calculate the duration. We have 3 fields named First Response, flag and latest reponse.First Response should calculate the duration between first staff response time and ticket created time. also flag is true/false field a...
Update all the previous records and keep the current
Hi, I have an import API on Key Values (cmdb_key_value) table. It has only four fields CI, Key, Tag, Value. In the import I might get a record with same CI, Tag, Value as below: Now if I again get an new import with the same CI, Tag and Value. I wa...
How to auto populate Business Service and Service offering in RITM Ticket
Hi Guys,Asking for your help on how to auto populate the Business Service and Service Offering in when generating RITMand SCTASK ticket. Is there any step by step process or guide on how to implement this? Thank you!
Auto populated value should overridden by manual value
Hi All,-> We have a After insert/update Business rule to auto populate "Risk" field value based on some calculation on change form.-> but when user manually change the risk field value, then the auto populated value should be overridden by the manual...
Resolved! Send Notification When state is InProgress for more than 10days
I have a requirement of when state is InProgress for more than 10 days , notification should be triggered.1st notification to be send after 10 days of State in InProgress2nd notification to be send after 15 days of State in InProgressIf action taken ...
Help with this logic
Hello I joined Servicenow a couple of months ago and I have this task, I have an idea of how to do it but can someone throw some light on this question? The hierarchy among Operational Cost History lines are set according to a weight logic, where “1”...
