Hello guys,I am trying to achieve below scenario where I need the status bar attached to standard ticket bar in my esc application.So please help me to achieve the below requirement. Any alternative step like including in the same widget is also grea...
Hello All, Below is the screenshot from ServiceNow Agent Mobile app, can somebody help me to understand where below highlighted buttons ( Close Work or Close Complete) are stored, which table/module? Thanks in Advanace
Hi All, I have a small query , on service portal on the request form :As we can see in this image the text from description is not aligned with the image. This item is from PDIHow can we achieve this?
Hi all, I had a requirement that once clicked "create new" button of change request in filter navigator.It will open a interceptor as below: After clicking on *Expedited change" it will open a change form. Then it should open a dialogue box with a q...
HiCan anyone tell me how to make it possible to create two selectable columns in this Catalog Item 'New Starter' for Permanent Employee and Contractor, in which it will be possible to fill in the same data only for a specific selection? How to create...
I have a couple of approvals that work by populating the Approval For field. However, I created a new approval for a different table and it isn't populating the Approval For field. what am I missing?
We are encountering the following issues while trying to configure Service Mapping. 1. Service mapping CI discovery into DB configuration is not customer specific.We want to limit the Service Map to connect only to the database defined by the custome...
Hi,we have a requirement to calculate the duration. We have 3 fields named First Response, flag and latest reponse.First Response should calculate the duration between first staff response time and ticket created time. also flag is true/false field a...
Hi, I have an import API on Key Values (cmdb_key_value) table. It has only four fields CI, Key, Tag, Value. In the import I might get a record with same CI, Tag, Value as below: Now if I again get an new import with the same CI, Tag and Value. I wa...
Hi Guys,Asking for your help on how to auto populate the Business Service and Service Offering in when generating RITMand SCTASK ticket. Is there any step by step process or guide on how to implement this? Thank you!
Hi All,-> We have a After insert/update Business rule to auto populate "Risk" field value based on some calculation on change form.-> but when user manually change the risk field value, then the auto populated value should be overridden by the manual...
I have a requirement of when state is InProgress for more than 10 days , notification should be triggered.1st notification to be send after 10 days of State in InProgress2nd notification to be send after 15 days of State in InProgressIf action taken ...
Hello I joined Servicenow a couple of months ago and I have this task, I have an idea of how to do it but can someone throw some light on this question? The hierarchy among Operational Cost History lines are set according to a weight logic, where “1”...
Identifying solution to route the alert generated tickets to accurate Cl name. rather than " Functional unit" . The tickets have CI name on the short description or Description. The Alert rules should be reviewed to assign it with proper CI name.ho...
Hi Folks, We have a custom UI macro created on same lines of the OOB UI macro 'user_show_incidents' instead of the Incidents we are showing all Task types, so made appropriate changes in script section and created new UI macro.This is working fine, a...
