Hi Team, I have an requirement to create and update ticket with subject line instead of watermark. Client will send emails from JIRA system. They will have unique subject for each ticket sending to SNOW.for example: Subject: JIRA TKT NO 74 So I need...
Looking for some opinions on how others have handled the following requirement. My facilities team wants a new catalog item to handle Facilities Requests. Within the item, they want a category dropdown but they want to be able to manage the options ...
Hey guys, we have a problem. We are not able to provide the script include in the AI search source filter condition because AI search doesn't support dynamic filters(javascript: new ScriptInclide().method()). maybe you know any ways to resolve ...
Hello All, I want to Abort(not let record submit) record submission through Record producer on Incident table if the selected Configuration Item already exists with a particular incident. I have gone through same issues here but none of them were he...
Hello experts,I have written below script to delete multiple records. The script is functioning fine, successfully deleting approximately 7,000 out of 20,000 records. but I want to delete all 20000 records .when I try to delete records after 5 -10 mi...
Hello VA Experts, I need guidance on "Using user search metrics with Virtual Agent"https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtual-agent/concept/user-search-metrics-tab.html I have some questions related to above t...
Hello, I have a custom portal with widgets redirecting to record producers.How can I have instance specific URL in a widget pointing to a record producer?xxdev / xxtest / xxprod in the linke without changeing it with updatesets for each instance?Than...
Hi team,We have a requirement to send the approval request to assignment group members (eg: Abel t.., Abraham l... and etc...) Using Flow Designer. The task is user in the assigned to field is unable to approve the request. We need to restrict approv...
Hi Team,I am new to FSM, just installed plugins for FSM. And there are few work order task as below: but these are not showing up in dispatcher workspace: . How to push work order task to dispatcher panel ,do need to manually run any flow. Please su...
Hi - I am seeing the following on a switch discovery using patterns. I am wondering if this issue can be resolved by modifying the MID server property 'mid.sa.snmp.retry'. This property currently not added to the instance. Appreciate any insight. Me...
Hello,I could not figure it out a way to add the approve and reject links on the requested item email notification. Could some please help? Thanks
Hi,Can someone please help with the requirement to make risk assessment mandatory in service operations workspace. In workspace OOB we have option to assess the risk and add questioners via button in overview tab. Can we make it mandatory before requ...
Hello, I was hoping someone would be able to advise as to the best approach to take in order to automate a change to the the "needs attention" field on any Case record to being true whenever any user who is not currently assigned to the record update...
Hello Team, At the moment, we do not have an option in “Managed Attachments” to identify the timing as to when we received an attachment in our environment. Is it possible to have the arrival time stamp appended to the Attachment file name ? Regard...
I am using POST REST API and every time I execute this API, new JSESSIONID is being generated is there a way I can utilise the static JSESSIONID for all executions. I have tried with setRequestHeader like: k.setRequestHeader("Cookie",cookievalue) but...
