Hi All, I want to update the field 'Planned End Date' with 'current DateTime + 4 hrs'. For this, I have used the below code: var date = gs.nowDateTime(); var end= new GlideDateTime(date); var hours = 60*60*4; end.addSeconds(hours); The issue is ...
Hi, in the script include i am trying to get the variable details When below code i am able to get the variables values but not the name var user = new GlideRecord('sc_req_item'); user.addQuery('sys_id', empSysID); user.query(); if(user.n...
Hi, I have a requirement where i need to create custom related lists called " Interaction" in incident form and show all the related interaction with that incident. How can i achieve that ? Please help. Thanks!
Hi, I have a requirement where i have to create interaction if user emails to servicenow and it is getting created perfectly. Also, there is one related link "Create Incident" on interaction created.If user clicks on that then the ...
Good afternoon all, I need some help please, possibly in two parts. Firstly, I have a requirement to relate the survey instance to the incident that triggered it. I have referenced the following article: Survey Response as related list on record Rat...
Dear all,Our ServiceNOW Setup has some custom variables defined for Request Items. e.g. "Requested for:". Is it possible to get the values for these parameters defined under Variables via REST API Dot Walking or any other REST option?Thanks in advanc...
I am trying to use GS object in my client script but I am getting the error :-'The object "gs" should not be used in client scripts'How can I use gs in my script?
I am trying to get a table's columns and metadata information via making REST API request on sys_dictionary:REST:"https://ven02248.service-now.com/api/now/v1/table/sys_dictionary?sysparm_fields=element,max_length,internal_type,mandatory,attributes&na...
Hello Experts, I have written the below BR on RITM table to cancel active catalog tasks when RITM is cancelled. But, Though the value of "Closed Cancelled" state is '12', The below script executes but sets SCtasks to "Closed Incomplete" instead of "C...
I have two date and time fields, start and end. I would like end date/time field not be before start date/time field. Can someone please help with an onChange client script as i am struggling. Thank you,
Good morning SN Community, I have a requirement to create multiple release validation tasks using a UI action on the task form. The script should allow for multiple requests to be created based on the selection of releases chosen in a field ('u_rele...
Hi All,I was wondering, how can I send a configured Daily Dashboard as an email to recipients and also how can it be a scheduled email?It would be of great help if someone could help me out with this.Regards,Abhishek.
Hello, I have a scoped application that runs as tab inside an incident. When the tab loads, there's a Script Include that updates a system property (x_myappscope_appname.MySystemProperty) that has been created in my application. I have defined the re...
I am trying to use a Client state parameter in the UI Builder to store multiple inputs (up to 24 different values). Usually for a String state parameter I would use api.setState("parameter_name","new value"); but I can't get this to work for a JSON o...
I am attempting to use the spUtil recordWatch on a widget that looks at a referenced record of the open record. On my service portal page, I looked over the Real Time To Do App using Service Portal & Record Watchers - ServicePortal.io - Service Porta...