Hi experts! The service I am configuring has many CIs connected to it but when I check on the Impact tree, only the entry points are listed.I tried running the Event Management - Impact Tree Builder Job but it still won't lists all the CIs correctly....
hello,Can anyone assist me with my script that will populate the business duration while using a metric instance? I'm able to create the endDuration, but can't pass the businessDuration to it.I'm looking for help to input variable duration as the end...
I tried to get the session token with the gs.getSession ().getSessionToken (); function, but it return Undefined value. I need the session token value to send to a webservice and validate the user session that is try comunicate and give him a access ...
Hello all, I am a reporting analyst and trying to create a logic to use in a report. Wrote one new function in an already existing script include. I am new to the scripting part and so please can I get help from any to achieve this? Requirement: Tabl...
Hi Everyone, Any help would greatly be appreciated!! I'm looking to find the role needed to access System Definitions - Templates. As a system admin I am able to find this then create new templates and pick various fields to apply this function to.H...
Hello community I am trying to import the knowledge articles along with attachment(s) from one instance to another.1. I have an excel file with KB information(along with kb sys_id) from instance A.2. Created an import set and transform map to pull th...
I want to know if there is any difference in behavior between these 2 objects , or any criteria so that we choose one over the other :new Workflow().broadcastEventToCurrentsContexts(gr, 'update', null); VS new Workflow().runFlows(gr, "update");
Hi All, I want to populate the incident caller's location on location field using the default value.I tried with javascript:gs.getcaller_id().getRecord().getDisplayValue("location"); but it is not working.Can you please help how can I achieve this ?...
I have an inbound action to create a request.The request and RITM is being created however my workflow is not being triggered.createRequest();function createRequest() {//Create Requestvar grRequest = new GlideRecord("sc_request");grRequest.initialize...
Hi,I am using export set and want to change the name of the file to be exported to mid server before exporting.My requirement is to attach the current date to the file name, but when I do an append timestamp it appends both date and time on the file ...
Devs Can I possibly configure the problem form to automatically create a known error when the problem is moved from resolved to closed. I did also like to bring over the values in the problem record to the Known Error when it is created Thank you
I have a requirement to make sure incident pending change related list tab on change request form is mandatory when emergency breakfix is ABC and classification is DEF or classification changes to DEF. I have written below code on change table usin...
Hi ,I have tried to create few tab components on the configurable workspace through UI builder , when I try to preview them or load them on actual workspace I couldn't see them. It is bit weird. Could you please help. This is the view from UI builder...
Hello Team, Suppose I am doing integration CrowdStrike to ServiceNow what are different approaches while doing integration with CrowdStrike. Please explain me step by step. Thank you.
