Hello Dev community,I'm developing an inbound action to create a CR from an email. But I'm having trouble with the planned start and end dates.The email is in html format but I'm using email.body_text to get the values I need as input to the CR recor...
Hey all, I'm having trouble getting this set up in UI Builder. I'm trying to make the Alert Component conditionally visible based on the user's role, and if the incident table has priority 1 incidents.if there are no priority 1 incidents, and if the ...
Hi All, How to hide this widget to specific users. From the customer_contact table, only users with no value on the LDAP server field should be able to access the menu item. Restriction via role is not an option because some users, for example, have ...
I have a scenario on multiple coalesce conditions. So I created coalesce on the sys_id field(script)var gr = new GlideRecord("table");gr.addQuery("field1", source.fieldA);gr.query();if (gr.next()) { return gr.sys_id; // I tried with - answer = gr...
Hi everyone, I hope you've all been well. We've a requirement for Change that needs the functionality. I have a requirement wherein an approval is required where group manager should approve. Service Catalog item with one approver that too from grou...
Hello everyone.I want to be able to clear the selection of my list component when I clicked the X button. But I can't achieve that result. can anybody help me?
I need to create a ATF test to test all the options in a dropdown list of a field. I tried to use a parameter with choices type. And then set the options as its data set. But when I run the test, I got the following error. FAILURE: Unable to set fie...
we have a requirement as below we have developed a scoped application.for our custom table we need to add assign and reassign button on our form.we have assigned_to field on our form.Assign - on click of assign user able to change assigned_to .if use...
Hi Community, I am working on a story where I have one table and I need to fetch specific data and I need to display that table on portal page with that data only. For your clarity I am pasting screenshot also. In screenshot, I need to fetch the data...
Hi All, I have requirement how to make comments mandatory when user click on Approve And reject button Approve scriptcurrent.update();var currentRec = current.sys_id;var gr = new GlideRecord('sysapproval_approver');gr.addQuery('sysapproval',currentRe...
Hi All, It's a very common example that how we can convert our XML Response to JSON while calling REST API. Below is the live example of this scenario: function doIt() { var request = new sn_ws.RESTMessageV2(); request.setEndpoint('https:/...
Hi Folks, My problem statement is - If there is just one contract associated with the account I need to return that contract value , else return null. I am trying to use Glideaggregate to count the number of records but unable to return the record sy...
We are an MSP and a Cisco Gold Partner and a lot of our clients have UCCE or UCCX - has anyone done any integration to Cisco Voice products?
Hello Experts,How to add link in schedule reports. Attached screenshot for your reference.Regards,Nithya.
Hi, I've a challenge in retrieving devices and software records from a third party inventory tool - Cisco's EPNM, and creating/updating CIs from it. I'm intending to use a data source using REST to retried the payload, however the JSON we're receiv...
