I want to add reference qualifier in lightweight glide list for macro with label variabletype. can some one help me on this!<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="nu...
Hello everyone,I'm facing this issue for RITMs created by only one particular catalog item. In this catalog item's workflow, we're updating state to 'Closed complete' upon completing the task.When its catalog tasks are updated to 'Closed complete' st...
Hello Everyone,I have a query regarding how I get the latest updated record from the below multiple records.Please find the below screenshot. Here if you see, I have 2 incidents whose states are changed multiple times.now what I want for incident 900...
Hi All, I am trying to import the AB article using the import option with Word Document. It's importing the word document as an article but the formating is not coming properly. Please help me what is the issue and show to remove this. Thanks
The REST API for fetching the knowledge base data from the kb_knowledge_base table returns the value of the icon associated with the knowledge base even after the icon is removed.REST API Explorer: https://{instance}.service-now.com/$restapi.doAPI UR...
Hi Community,Recently we upgraded to Utah. For testing we need to use ATFs. Currently we are using EC Portal not SP. I didn't find test step for opening an order guide in EC portal. Instead I can find test step for opening an order guide in SP, which...
When a request is rejected by the approver, he/she put a comment/reason as to why this request was rejected. i want to copy that comment and paste it to the RITM so that the requestor should know why their request was rejected.
Hi Community, How to set Service portal catalogue item Attachment symbol mandatory If i select data master is Customer and operation is New, Attachment symbol should be mandatory in Service portal catalogue item Please suggest how to do that? Regar...
I am trying to complete a procurement order-tracking process in ATF and cannot get past the popup window for the receiving step. I have tried the Click Modal Button but it fails with "Did not find GlideModal". The receive button on the main form call...
Hi Team,How we can create a user account in checkpoint from servicenow instance. If possible could you please provide the links which is based on checkpoint integration with ServiceNow. Thank you!
Hi All,- We have a catalog item, once we have closed the sc task, it will create change request and the values are populated from the template.- This configuration I have made in workflow. I want to modify the assignment group which is populated from...
Hi guys,I am playing with DT API and I am facing an issue that I cannot explain. I have the following Decision table I creat inputs, conditions, answer elements and I also create answer element choices for Loan Approval Decision (4th column) - Denied...
Hi @Ankur Bawiskar @Maik Skoddow @Mohith Devatte @SwarnadeepNandy @Amit Gujarathi please help me on this scenario. In catalog form based on start date time (variable) , end date time (variable) should be auto populated with 12 hours difference in...
Hi! So I have a record builder asking a few yes or no questions. When opening up the form to view the generated record, the response displays as well as the yes/no. See below: Choice selected on record builder was 'No' therefore, it is displaying t...
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