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Resolved! Okta Authorization Integration - 401 Unauthorized

I am trying to set up Okta authorization on my environment following this guide. I am able to successfully receive token in Postman, but when I try to access any resource from the servicenow instance(ex: /api/now/table/incident?sysparm_limit=1) using...

How to create custom dropdown action in the banner/header of any table?

I am looking to add custom dropdown action in banner/header of any tables(incident, change) same as OOB 'More options' or 'Additional actions' provided by ServiceNow.I believe those are not UI actions, must be widget or UI macros but don't have clari...

Community Alums by Community Alums  
  • 1195 Views
  • 3 replies
  • 1 helpfuls

Internal error in Flow designer on Actions

How to resolve issue in Action of flow designer , Noticed error while publishing or save button click in Actions flow. Error : Internal Server Error. Action Output field "XXXXXXXX" has value length = 67300 which is bigger than the max size = 65000. P...

Rajesh101 by Tera Contributor
  • 997 Views
  • 3 replies
  • 0 helpfuls

How to restrict the past dates selection on date field

Hi all, I need to restrict the past dates selection on the date field (Start_date). Fo this I created a Ui policy in when to apply I gave condition as Start_date before Today.  In the scripting I have added a error message it's working fine but...if ...

Resolved! Difference between task_sla and sla table?

Is anyone able to explain how the 'sla' table is used in ServiceNow? I'm aware the [task_sla] table stores Task SLA records for the SLAs attached to particular tasks. A Task SLA record is created when an SLA Definition is triggered against a specific...

SB87 by Tera Expert
  • 5361 Views
  • 5 replies
  • 8 helpfuls

Response email should capture to target record

Hi Team ,  We have a requirement  1. When an email is sent to a ServiceNow instance, the Target record should be checked based on the email's subject or body. for instance, INC000121 and RITM002342. If the Target record is located, paste the full ema...

nameisnani by Mega Sage
  • 616 Views
  • 4 replies
  • 0 helpfuls

Resolved! Scripting in the Transform Map to Map Field

Hello Everyone,I want to set the Delivery time with the value of the Catalog Item If import set row column is empty on the sheet.Excel Sheet:Table:  Transform Map: What needs to be done further to achieve "to set the Delivery time with the value of t...

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Vamsi26 by Tera Contributor
  • 1548 Views
  • 5 replies
  • 0 helpfuls

Update user details in AD through service catalog

Hi All, we have one catalog (user termination/extend contract request) , we have date variable after complete request we need to update extend date in AD (active directory) user account . How can we achieve this requirement? can we achieve this throu...

Nitya2 by Kilo Guru
  • 864 Views
  • 2 replies
  • 0 helpfuls

Resolved! Performance Analytics

Hi gurus,I have an indicator against the incident table that should return quite a few records to a scorescreen however it returns nothing.  I'm new to performance analytics, not sure where to start troubleshooting.  Any help will be appreciated.than...

drslry2 by Tera Contributor
  • 2532 Views
  • 25 replies
  • 5 helpfuls

Resolved! past date validation using BR

Hi All, I am trying to restrict the past Date using the BR but i am not able to do it and getting the error .Can any one help me on this . Let me know if any modifications  has to be done in the Code  Note : I can restrict by using Client scripts but...

sushma9 by Tera Contributor
  • 1325 Views
  • 5 replies
  • 0 helpfuls

Resolved! Catalog client script and script include

Hi all,I have a requirement in catalog item.Script Include: var autoPopulateDetails = Class.create(); autoPopulateDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, { getDetails: function() { var value; var sysid = t...

Convert Array String to Comma Separated String

Hi, I have created a Flow action to do a sort on a JSON array from an multi-variable set (MRV).  I got it to work, but one of the other stipulations is that I need to turn the values from the sort into a comma separate string. So my JSON array looks ...

Dazler by Mega Sage
  • 1978 Views
  • 3 replies
  • 0 helpfuls