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Report on data that does not exist

I have been asked to create a report to show on a manager dashboard.  They want it to show, of their direct reports, which ones HAVE NOT created any time cards for the previous week. I can obviously report on data that exists, but am at a loss as to ...

kchorny by Tera Guru
  • 2198 Views
  • 4 replies
  • 6 helpfuls

Resolved! Reset Condition in SLA is not working

Hi guyIm new in ServiceNow and we encountered an issue in Reset condition in SLA and now it caused to triggered duplicate SLA's. Please help me if the condition that is set is correct.    Regards 

Codi by Tera Contributor
  • 900 Views
  • 1 replies
  • 2 helpfuls

Resolved! How to send cab invites to assigned to on change request

Hello, Cab invites are supposed to be sent to assigned to on change request form automatically. But that feature was disabled in our instance long back and now we have the requirement to turn it on. Can not find the feature to turn it on. Please assi...

sath by Tera Expert
  • 718 Views
  • 1 replies
  • 1 helpfuls

Resolved! Write ACL overwriting UI Policy

Hi,I have created a scoped application which does not extend any other table. I have created a read, write, create, and delete ACL to allow roles to perform these actions on records in the application.I would now like make some of the fields read-onl...

Ryax1 by Tera Guru
  • 1408 Views
  • 7 replies
  • 0 helpfuls

Resolved! getting null value in client script

I am checking unique catalog item name in table sc_cat_item and always getting nullwrote onchange catalog client script on variable create_catalog_item and client callable SIHere is the codeClient script: function onChange(control, oldValue, newValu...

jack33 by Tera Expert
  • 2465 Views
  • 9 replies
  • 1 helpfuls

How to log an object in SN?

I have a field that can hold several users, it is of type glide_list. In the XML it shows as a comma-separated string of sysIDs. So I thought I should be able to do a list.split(",") to turn it into an array. But when I finally log "gs.info(typeof li...

"is empty" filter does not work correctly

Hey guys!I'd like to share a problem I'm noticing. I'm running into a scenario where I put a filter on the "alm_hardware" table to display only assets with an empty display_name.However, evaluating the displayed list, I realize that some assets have ...

Vinicius5 by Tera Contributor
  • 923 Views
  • 2 replies
  • 0 helpfuls

Outbound email integration

I have enabled inbound email integration for Microsoft graph type email account through flow designer where I am creating and updating the record. Now I need to enable outbound email integration.Can someone refer any docs that available for outbound ...

Brijmohan by Tera Contributor
  • 2375 Views
  • 2 replies
  • 2 helpfuls

how to create Approve and Reject buttons in custom table

Hi everyone, I want to create two buttons on the form of a custom table named 'Approve' and 'Reject'. I've created UI actions for that but need help with the script. If anyone has anything to refer to, please share it with me. And once the approver a...

Amol Pawar by Tera Guru
  • 2206 Views
  • 1 replies
  • 2 helpfuls