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Resolved! Where to identify the "hints" text for fields against a table?

I'm trying to gather descriptions for various tables and fields. The hint text seems like a potential way of extracting this, at least for those that have this attribute populated. How would I go about getting the hint text via the ServiceNow UI? I h...

SB87 by Tera Expert
  • 1053 Views
  • 2 replies
  • 1 helpfuls

Adding inbound email attachment to the RITM it creates

I have an Inbound Action that creates an REQ/RITM. The script is below.  If the inbound email has an attachment, I want that attachment to be attached to the RITM.    This seems to happen automatically for inbound emails that create incidents.    If ...

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chrish5 by Giga Guru
  • 1464 Views
  • 2 replies
  • 0 helpfuls

prevent from creating duplicate ci records

Two ci having same name same port same class  but ci which is created first (suppose created in jun) whose Install Directory is empty  but in second ci (suppose created in july) Install Directory is populated and both ci's having same discovery sourc...

ssr99 by Tera Contributor
  • 1518 Views
  • 5 replies
  • 0 helpfuls

Dashboard Data in UI Builder

Hi All,I am trying to build a home page via UI Builder. Here I have added Dashboard. But it is showing no dashboard is available. Can you help me out with how can I get the Dashboard Value in this content box? Thank youMayur Patil

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Resolved! Call the REST API inside a Script Include

Hello, I saw that I could retreive an RITM informations using the REST API, and I have no problem retreiving them using the link in my browser: (mySNow.com/api/now/table/sc_req_item?sysparm_query=number%RITMXXXX&sysparm_fields=priority) but I am unab...

Learning#11 : What are Custom Queues in Event Registry?

Applications that create a large volume of events and/or events that take a long time to process should use a custom queue.Populate the Queue field for the event in the Event Registry to define a custom queue. Use only lowercase letters, no spaces, a...

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About choice list specifications

I created an item with an integer data type and created several choices. I also set the choice list specification to "None".Then, when I create a record and check the value, the "Value" setting value is displayed instead of the "Label" setting.If you...

takei by Tera Expert
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  • 1 replies
  • 0 helpfuls

Resolved! Always showing Waking Instance but it is not waking up

We are frequently using our developer instance, even though our instance went on hibernate mode.Always showing "Waking instance" when i try to wake up the instance. Kindly help us, i got the inactivity waring.https://dev87380.service-now.com