Hi everyone,I'm facing with a problem. Sometimes, I access a record, and it shows up with an old value.For example, a change request has been approved with the state is "Implement" but when I access it, it appears with the state "Assess".I have to re...
Hi all, I'm having a problem with SLA. I'm getting a number into a variable from record producer and using that variable, I added a condition like comparing it as if it is greater than or is 40 (example) in SLA start condition, and it works fine up t...
Hello All,There is a report (list report) created based of table : x_st_sti_time_ma_0_daily_time.when the report is grouped by employee name , it is not displaying complete data for that employee when expanded eg Group by Employee NameEmployee A (444...
Hi everyone! Need your help in creating flow designer. What we need is to send email reminder for 7 days if the manager still has not been answer the survey. For example the manager received the survey email today but doesnt take the survey. Tomorrow...
Hi Team, In OOB RITM when additional comments changes notofication triggers for request.requested for and watchlist users. But currently notification is not triggering if request.requesed for is itil or admin users. Notification Name: Request ...
Hi all,Recently I added a new password policy for the client's instance and want to add the text at password reset widget like below image.Is it possible and where can do this ?
Is there a way to prevent the user from selecting both options in a MRVS? I currently have MRVS that contains one field with two choices to select from. The user should only be allowed to select one option either "Single Monitor" or "Dual Monitor"; S...
I added acl on table with role snc_internal and approvaer_user . but still the same what I should do?
Hi, We have an inbound email action for the end user. Once the email is received , the incident is created automatically. We want the ability for the help desk to add comments and send attachments to the user so that they receive in their email as pa...
Hi,Apologies if this is in the wrong forum but I'm trying to figure out how to hide the "Related Articles" related list on catalog items in the Service Portal. I have attempted following this article without much luck: https://support.servicenow.com/...
I am trying to programmatically create a cmdb queries and attached them to cmdb group that I ineed to create.I have not seen anything in the API and Rest regarding this, without having the cmdb group id. I need to create cmdb group and then add cmd...
Hi,Please help me to solve this requirement: display the info message with number of incident tickets raised by current user while he opens the form to raise a new incident ticket on the service portal.
I'm used to creating endpoints that support multiple method types. For example, I would create an endpoint ./user for request method GET, POST and PUT. For GET methods, it would return the user. For POST method, it would create a user and for PUT ...
Hello experts! I’d like to display a Data set component on a UIB page with data populated from a custom table containing items the logged on user would care to see. I’m having trouble finding information on how to setup/configure this component and a...
HiI'm getting some reports of problems related to images inserted when creating a KB. When viewing the article on the back end, the images appear in normal resolution without distortion, but on the portal they appear totally distorted.Apparently thes...
