Hello, I created a business rule to allow approvers to see the attachments added to the application in the portal.(Global) Weirdly, however, we realized that we needed to enforce this business rule before an authorization record would occur. System ...
Hey I had a quick question: I know that it is possible to close a catalog task by : Request Item.state : is : Closed Complete. I had a similar situation but was a little different here is the scenario. So I am automating the flow of a catalog item,...
I am building some ATF Tests to test out various workflows that we have. Some of them have Timers in them (i.e. wait 5 minutes, wait 10 days before expiration). How can I write ATF tests for those workflows which have timers in them that cause "a p...
Hi,I have Customer Service Application in my Servicenow instance which consists of contracts and entitlements. Each customer company of ours might have 1 or more than 1 contracts and obviously, 1 contract has multiple entitlements. So, after referrin...
Hi All, I am trying to split/replace a string that has backward slash"\" but unable to get the desired result. var strVal = "Au\Group\This group"var newStr = strVal.replace(/\\/g,"/"); [ or var newStr = strVal.split("\'");] gs.info(newStr) **Scr...
Dear all, We would like to know the list of incidents which were closed automatically from solution proposed to closed due to no activity from the caller.There are many incidents in the closed state changed from solution proposed, but how to know whi...
Hi all, I have a Quebec instance at work and stood up a Quebec instance through SN. To do some testing in some abnormalities that we've been seeing in our work instance, I did the following in my SN dev instance: Create an update setMake some change...
Hi Experts, We need to do user management for ServiceNow, the OOTB role user_admin seems appropriate for user management. But we are facing issue with it to access table 'sys_user_role_contains' . Could you please help which OOTB role will help here ...
Hi,I'm writing a function in a script include that exports me some data and adds it as an Attachment to a record.Example Code is like thisvar data = "Name;Firstname;Phone";data += "\n";data += "Bauer;Sven;+492408xxx";data += "\n";data += "Meier;Karl-...
Best practice to modify an OOB business rule "Populate Group - Dispatch/Work" so to minimize impact upgrading ServiceNow
Is there a way to create a separate request from another workflow?
I would like to know how I could trigger aa Business rule only for a specific workspace OR Is there a way to see if a record is created through workspace ?
Hello, I'm having an issue with my custom form view of an table, when I customize anything in the form view layout the its applying to default view of the same table form view and vice-versa. anyone from community please help me here to handle this s...
Hello,I have a problem with the classification of inbound mails.If a mail is received without watermark and without in-reply header, but with a valid CS number in the subject, the mail is classified as new. The sender is a contact, but not the caller...
Hi, I've got a record producer that creates incident records and I want the variables to display in the ticket description. All good so far, but I don't know how to display the choices when the question is a label type and the answer is a checkbox ty...