Hello All, I have a requirement in the change management, in a change request I need to populate Affected CI's in the conflicts tab/section. What steps need to be followed to reproduce the issue? One CHG record was created for the application XXXX. O...
What is the difference between alert changes to filter and alert matches to filter in alert management rule in event management?In the "Alert Filter" section of the Alert Management Rules, you will find a "Rule is activated when" field.I know there a...
Hello,I am running Istanbul and am looking to send a survey once every 30 days (or once a month, if that's easier) to anyone that has submitted a request or incident. What I'm trying to do is create a Scheduled Job that would send out a notificatio...
I'm working on converting a large workflow for Change Request to the Flow Designer standard but also notice that there is a new feature called Change Approval Policies. Is there any advantage to using Change Approval Policies compared to Flow design...
Hi All, We have a field 'document date' which is a date field and we have another field which is 'period' single line text field.So value of document date takes from default value: javascript:new GlideDateTime().getDisplayValue()ex: 2023-04-14s...
How to send approval email from workflow to list of email ids who are not part of table
Hi All,We have schedules, in that schedules we are executing transform map, when we click on execute the transform map is also running and it is having script at run script part on import set table we are duplicate records and we are using coalesce b...
When you parse Name Value Pairs, does it come out as a String? sys_created_on: string = sys_created_onsys_created_by: string = sys_created_byparent: string = parentparent.u_ci_unique_id: string = parent.u_ci_unique_idparent.sys_class_name: string = p...
Hi All. I am looking for a simpler solution than some of the documentation/forum postings that I've found. Scenario: I have a scoped application in which I created in our Dev. instance & linked/committed it to source control (BitBucket Git Repos...
Hello Everyone, Here in my project we will upgrade the instance to the Utah version, we are backing up all of our Applications by Publishing the applications into update sets and exporting the XML file, we found something weird in one of the Applicat...
I'm looking to create a "flag" or table value that indicates when there is a new update on a ticket. The flag/valuable would change or go away when the incident is saved and no changes were made to the ticket. Here's the scenario:Watch this "Updated"...
Hi Folks, Can you explain the below code ...how to write such code .... function onLoad() {try{ //Get the 'Variables' section var ve = $('variable_map').up('table'); //Disable all elements within with a class of 'cat_item_option' ve.select('.ca...
Hi Team, I have an endpoint that accepts filter as JSON Array with filters as stated in their documentation. How can I use that to build the endpoint? This is what they gave me. Endpoint is https://myAppliance.hostname.com/rest/scan/solution?limit=5 ...
Hi All, I have a Angular ng- template attached to a widget. I have written a class in the ng- template. But that class is not getting loaded on the portal which is why one of the functionality is breaking. This issue is seen on the environments upgra...
Hi,I have an inbound action that creates RITM thru CART API.Everything is working fine, RITM is created but attachments are not included on the RITM ticket.I might be missing something on my inbound action... any advices?createRequest();function crea...
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