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Excel cannot open the file

Hello friends, Data exported from ServiceNow in Excel, is giving an error 'Excel cannot be open the file 'filename.xlsx' because the file format or file extension is not valid'. This is happening for selected users however the excel version is exactl...

Subhadeep1 by Tera Contributor
  • 941 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unable to request a PDI

Hi,   Greetings. Hope you are well! I released a Tokyo PDI which is available to me and now i am trying to request a fresh instance with Utah or Tokyo, I get the following message after requesting the instance: "We were unable to assign an instance t...

Resolved! Script Include isn't working on Variable for Record Producer

Hey Everyone,  We have a script include that is being called in a variable list collector. In the reference qualifier section we have the following javascript: new dtbeLocation().NTIPJurisdiction(current.variables.u_state_name);  Our script inc...

Community Alums by Community Alums  
  • 523 Views
  • 10 replies
  • 0 helpfuls

Resolved! List collector on portal

I have created a list collector on a catalog item but its showing as a reference field on the portal. Is there a way I can show it as a list collected like a native UI? Portal View: Native View:

find_real_file.png find_real_file.png
Khanna Ji by Tera Guru
  • 1352 Views
  • 4 replies
  • 1 helpfuls

inbound action is not working for external users.

I created an inbound action using Flow Designer. The inbound action is triggering for internal users of that organization. when an external user tries to trigger that inbound action. It is rising an error "The requested flow operation was prohibited ...

Satish_Tadi by Tera Contributor
  • 998 Views
  • 6 replies
  • 0 helpfuls

Audit process in Hardware asset management

Hi, Kindly help me to understand the audit process in HAM. The document says we can do audit in stock room and location level.1. Is it possible to perform audit in floor and desk level?2. If we have bar code on chairs, tables, etc, is it best approac...

ranjanak by Tera Contributor
  • 1663 Views
  • 3 replies
  • 0 helpfuls