Hi, This is a scenario of my request. Incident table has a field Opened - which is date time field. I have to create a new field on Incident table my_Opened and its should be date field and I have to create a fix script to copy only the date values f...
Hi All, I have requirement in workflow as when task 1 is changed to “Close incomplete” state, a new task should be created. So in wf I have added following code to check state of task < answer = ifScript(); function ifScript(){ var task = new GlideRe...
I have this table in an email notification using an email script that is populated via GlideRecord query. I want to take the “Total Amount” column and add it in the total. I have the “total amount” being populated by multiplying rate (gr.time_sheet.u...
Hello all, Attempting to setup a customer sat survey for the HR module, however I have an additional email address the survey would need to be sent to. Some of the HR cases created will not have a "Requestor" (no user record) within SN, instead the a...
Hi Team, I added the 'Add' button for Assess and Authorize state in Change Request by modifying the Script Include - ChangeProposed As you can see in the screenshot I tried using the Name of each state and I also tried using the value.It successfu...
I have a file generated by an external source (an .XLS file)...that I have to load in every few weeks....sometimes longer. Every once in a while the file comes to me with an extra column header...or a column heading has a different name from when la...
Hello community, I am running normalization and get this error in the system log: what does this mean? FAILED TRYING TO EXECUTE ON CONNECTION glide.14 (connpid=4504338): UPDATE core_company SET `sys_updated_by` = 'system', `name` = 'Asia', `sys_mo...
I have written below code in ui action client script , it is working fine if but it is opening a link in new window outside of agent workspace but I want to open it in the new tab with n agent workspace only. Could someone help me how should I achiev...
We have workaround field (Column name : u_srt_workaround) with Type : True/False in the Incident form and the same i am using it in the Email template to display the value (${incident_alert.source_incident.u_srt_workaround}) for major incident module...
have a catalog item "Move Users" to move users from one place to another and for various reasons I ended up with a design with "sections" for each user moving on the catalog item. I would like to copy some of the data in each section and add it as ...
On v.geneva ui16 i can how to change size logo ? Thank you,Suchawadee
Just getting started with playing with UI builder and I'm looking to replicate some functionality I have built in the backend using a UI page. Basically the page will contain two fields, a reference field for selecting a record from a table (the tabl...
Hi all, I have a script include that is being called from a client script that logs a message so that we know when a public user that is not logged in accesses a form. It logs the message fine when I am logged in however when in an incognito window i...
There is a button next to Reference type Field in our ServicePortal form. It displays a full view of the object of reference. The end user should have no access to that functionality. How to remove that using Form Designer or any other method?
During an import, how do I set a variable once and reference it during other transform map stages? We have an import that 5 different scripts: 3 Transform Scripts: onStart (1), onBefore(2), & onAfter (5) 1 Field Maps script (3) to identify th...