When I'm applying an update set that is batched, sometimes I get an error saying Update set commit Failed at 100%.But if I check the individual update sets, they are all committed. The commit log shows only entries of info type and no errors. Is it o...
Hi All, Can someone help me to create an inbound action to process an incoming email(New) sent to our instance which should create a case with mandatory fields as "Account", "Product", "Type" as Email, and short description as the email subject.Also,...
I have a scoped app where I need to check if the logged in user is in a certain team. As gs.getUser().isMemberOf() doesn't work in a scoped app, I moved that to a script include. But gs.getUser() still doesn't work as expected, the user shows as 'co...
Good Morning everybody. I have an issue where when an approval is requested on an INC, the my approvals widget on the service portal for the approver just says loading approvals. When I remove the approval it goes back to No pending approvals. Whe...
How do I recreate this functionality in a scoped app? Not sure why it was removed but I need to trigger other business rules form a ui action without updating the record.
Hi, I have a table A and I query all the reocrds and I have 2 fields in the table that I need to get for example "numberofdays1" and "numberofdays2". Once I get that I add the "numberofdays1" and "numberofdays2". But once I get this "totalnumberofda...
Monring!I am experiancing an issue with a list collector displaying the SYS ID instead of the display value. I have a list collector in a record producer that is using local choices (question_choice). This needs to log teh value and then map it into ...
Afternoon all Hoping someone may of experienced the same issue and have a solution. I Have a Jira integration in place using integration hub. I'm in the process of getting any comments made on the Jira story (created in servicenow) to be passed back ...
I need to hide the variables off a catalog task if a hardware is requested that doesn't need the accessories. would this be under a catalog UI action or policy and how do I add all options. it appears there's only the option to hide all of them optio...
Service Catalog Item, I am trying to find the Approver from the RITM (in Flow) and add to an email.I have seen many solutions posted but none seem to work. I have tried a combination of :Variable -(type) Reference on Approval table [sysapproval_appr...
Hi, I have an issue in my Portal (it's employee center for a record HR Payroll), the approval user can't see details of the record. He can see the details only if he is the user who have created the record. I have try a lot of things (ACL, BR : Rest...
Hello Experts, My requirement is ...If any user last login time is before 3 months then we need to remove all groups from user profile except one ABC group. I am trying with below script by using schedule job.var dt = new GlideDate();months = gs.getP...
I am trying to create an action where I have created a REST step and in the rest step I want to pass the header where I want to pass the api_key as Authorization, the problem is that api_key is password2 encrypted , I tried the data pill approach but...
Script Include var Test = Class.create();Test = Object.extendsObject(global.AbstractAjaxProcessor, {type: 'Test', autoMap: function(current) { } }); Background Script var update = new Test();update.autoMap(current); I am trying this in Background Scr...
Hi all, I'm looking to do something very much like the "reopen incident button" widget described here (which works perfectly, BTW, thank you), but what I need is to have a button that will allow our users to request escalation of their issue. We are...
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