I had understandning that Worknote is intended for IT/Support agent to use so its said - Not customer visible. But on Portal view, both Additional Comments & Worknotes are visible. I check my fresh PDI, and it has same behavior for both IT and HR por...
Thanks & Regards Srinu
HiI am trying to find out if it is possible to assign multiple tickets to a single resource. I currently have to go into each ticket and assign it manually.Is there any way that I can block select and assign all selected tickets in one go?Kind Rega...
Hi Guys, I wanted to ask if there is a way to use MIDSERVER with Inbound REST API calls. I know that we can use MIDSERVER with outbound REST API calls. Has there been any new feature or something that can allow us to do that or is it just a dead end ...
Hello All, I am new to ServiceNow, I am studying UI Policy and Client Scripts. I know they both runs on Client side, Can some one please give me a real life use case scenarios, Ex : [ where to use what ] If possible, can you please provide me multipl...
Hi all,A quick one (hopefully I have a change request form which has a "classification type" field. If the classification type is set to "standard" then a new field appears, in which the user can choose the relevant standard change request. Standard...
I have question regarding below image from the now docs. What is gs.interactive is used for? In the description after code it says "unless they have the itil role, or are listed in the Caller or Opened by field." but in the if condition before gs.ro...
Hi, I'm trying to integrate servicenow with microsoft graph to do some rest operations with flow designer. I would like to use the oauth2 constructs that servicenow has to offer, but I'm not getting through because I cannot see what servicenow does w...
Hi.I'm setting up tests in the Automated Test Framework and I ran into trouble when I stumbled upon the need to impersonate users via script.I found somewhere else on the community that I could usesession.setUser("username");This did not work however...
Hello, "snc_interna"l role is always auto generated by the system while creating any new service catalog item. What exactly this "snc_internal" role is? What is the impact of this role? Is it a normal behaviour whenever we create catalog item "snc_in...
Hi Team, I am trying to do a personal task on PDI, here I need to send attachment which is attached to the notification [when email notification condition met, along with notification content, it should also send by default the attachment which is at...
On several of our 'create' UI Actions, like Create Problem and Create Change, we have added a Confirm() function call, to be sure that the user really wants to create a Problem or a Change Request. And the User needs to click 'OK' to create the PRB/C...
Hi All, I want to make attachment mandatory based on a specific field values selected for a catalog item when the user will submit the form. When the User will select the check box above and try to submit the form then attachment made will be mandat...
Hallo Braintrust!I have a table in an instance that are created and changed over time. I now want to copy this table structure (not the data) to an other instance. Fining all the related Update sets are more or less impossible. It will probably be f...
I'm wondering if someone can help me here.I started working on a scoped custom application and created a couple Local Update Sets to track my changes. Later on, I decided to give Git Source Control a try. So I linked to source control, created a ...