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Resolved! Condition on client script to check if the record is new

Hi All,I need to auto-populate a specific assignment group on Incident table when a new record is being raised and when environment of non-prod is selected. I did the second part - populating the assignment group when env=non-prod and clearing it oth...

Sofija by Giga Expert
  • 22200 Views
  • 5 replies
  • 8 helpfuls

Mastering Community Module Notifications

Introduction Community notifications in the ServiceNow Community Module are tailored to enhance collaboration and communication within the community. While regular notifications typically focus on individual user interactions or system events, Commun...

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Nithin Sai by Tera Contributor
  • 1418 Views
  • 2 replies
  • 7 helpfuls

Choice list with a custom table

Hi;I've set up a new custom table that has a particularly complicated Choice list requirement with categories, buildings, equipment, and details. They want dependencies between the fields so you select a category, then a building, then the piece of e...

jmuomini by Mega Expert
  • 5816 Views
  • 3 replies
  • 2 helpfuls

Alternative For ACL

Hi All,I am new to ServiceNow, Need help on ACL's. We have shared domain's to work on, I have created an ACL which will allow 'list_edit' operation on cmdb_ci tbl, for 10 people's of particular group, It worked, but all the other domain users are als...

How to call Decision builder from Server script

Hello Experts,Good day!! May I know how to call decision builder from Server script? I was able to do that from flow designer, wanted to check how to call decision builder from Fix script or server script?tried the following syntax, yet output is not...

SRI10 by Tera Contributor
  • 1387 Views
  • 3 replies
  • 0 helpfuls

Moving Updateset

Hello, I have developed few catalog items in the dev instance in which 'esc' is configured.I need to move my updateset to QA instance where the esc changes are not deployed.While previewing these are the errors I found :1. Could not find a record in ...

Rachel47 by Tera Contributor
  • 1337 Views
  • 1 replies
  • 0 helpfuls

Import Set API - multiple records

Hi all, I have built an import set API and am tring to update multiple records. In API Explorar, I sent a JSON array like [{},{}], but only the first records was updated. Does import set support JSON array?   Regards,Ming

Roled-based Request Form

Hi SN Community,We have a request from the business to have one role-based request form to grant access to multiple applications without using the existing application access forms and the order guide. E.g. if they request the ‘Finance’ role, they’ll...

HP6 by Tera Contributor
  • 968 Views
  • 1 replies
  • 0 helpfuls

Ordering Items for Multiple Users at Once

Hi All!I have this issue when users submit requests for multiple people at once by using 'add to cart' button, which does not work properly.For example, I need to submit ServiceNow access request for 10 different people. In this case, I would select ...

Sofija by Giga Expert
  • 6704 Views
  • 11 replies
  • 3 helpfuls

Adding a button in playbook activity

Hi experts, I have a requirement to add a button "Open" for the "Show List of Control Programs" activity definition, which applies to the whole playbook. Upon clicking the "Open button", the user will be redirected to a URL. For eg"https://www.google...