We have workaround field (Column name : u_srt_workaround) with Type : True/False in the Incident form and the same i am using it in the Email template to display the value (${incident_alert.source_incident.u_srt_workaround}) for major incident module...
have a catalog item "Move Users" to move users from one place to another and for various reasons I ended up with a design with "sections" for each user moving on the catalog item. I would like to copy some of the data in each section and add it as ...
On v.geneva ui16 i can how to change size logo ? Thank you,Suchawadee
Just getting started with playing with UI builder and I'm looking to replicate some functionality I have built in the backend using a UI page. Basically the page will contain two fields, a reference field for selecting a record from a table (the tabl...
Hi all, I have a script include that is being called from a client script that logs a message so that we know when a public user that is not logged in accesses a form. It logs the message fine when I am logged in however when in an incognito window i...
There is a button next to Reference type Field in our ServicePortal form. It displays a full view of the object of reference. The end user should have no access to that functionality. How to remove that using Form Designer or any other method?
During an import, how do I set a variable once and reference it during other transform map stages? We have an import that 5 different scripts: 3 Transform Scripts: onStart (1), onBefore(2), & onAfter (5) 1 Field Maps script (3) to identify th...
Hello All, We have created the Smiley based survey on email. Issue/challenge we are facing are: Names are not coming properly under the smiley in outlook 2016. The same can be viewed perfectly when I check from the tool (preview notification) from SN...
Need to access Multi row variable set in Flow designer for fetching data. we are in orlando so , the getCatalog variables doesnt show up for mvrs as its for Paris saw couple of community answers and it mentioned Glode recodrd on sc_req_item but that...
Good morning community, I am working on translating our Service Portal and pages to Spanish. I have found documents and it has been going pretty smoothly, but I am running into a problem translating a custom choice list off the incident table. I see ...
Hi All, We have one requirement where we need to create a Rest API which will be used by other external system in order to download the attachment. I am confused between Scripted Rest API, Rest Message and Rest API explorer as I am new to this. Pleas...
In short, I am attempting to copy the values of the previous Multi-Row Variable Set entry (if any have been made on the form yet) into the fields of new entries. Basically, I want to use the previous entry values from the MRVS table to populate t...
I am trying to detect duplicates across multiple columns using GlideAggregate, but cannot seem to figure it out. Is it even possible? Is there a better way? Here is a snippet for getting unique records when determining uniqueness from single co...
Hello, here is another question, which some of our developers have faced. I just need to double check. When creating a drop-down (HTML Select box) menu, the default value "- None -" appears on top of the box. I am told this is a Service Now default...
Hi all, Just out of curiosity, I was wondering, would it be possible to have a widget on the Service Portal appearing / making visible / etc. on a certain condition like:- After 1 minute visiting a page- After 3 times typing a search It's just out of...