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Resolved! Update set commit error

When I'm applying an update set that is batched, sometimes I get an error saying Update set commit Failed at 100%.But if I check the individual update sets, they are all committed. The commit log shows only entries of info type and no errors. Is it o...

MS12 by Kilo Sage
  • 3133 Views
  • 3 replies
  • 2 helpfuls

Create case from email

Hi All, Can someone help me to create an inbound action to process an incoming email(New) sent to our instance which should create a case with mandatory fields as "Account", "Product", "Type" as Email, and short description as the email subject.Also,...

My Approvals Widget "Loading Approvals"

Good Morning everybody.  I have an issue where when an approval is requested on an INC, the my approvals widget on the service portal for the approver just says loading approvals.  When I remove the approval it goes back to No pending approvals. Whe...

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Chad31 by Mega Expert
  • 2743 Views
  • 11 replies
  • 1 helpfuls

Resolved! How do I iterate through a loop and also query the same table

Hi, I have a table  A and I query all the reocrds and I have 2 fields in the table that I need to get for example "numberofdays1" and "numberofdays2". Once I get that I add the "numberofdays1" and "numberofdays2". But once I get this "totalnumberofda...

gnewuser by Tera Contributor
  • 1715 Views
  • 5 replies
  • 0 helpfuls

Jira integration hub subflow issue

Afternoon all Hoping someone may of experienced the same issue and have a solution. I Have a Jira integration in place using integration hub. I'm in the process of getting any comments made on the Jira story (created in servicenow) to be passed back ...

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CandyDee by Kilo Sage
  • 549 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to hide variables on catalog task

I need to hide the variables off a catalog task if a hardware is requested that doesn't need the accessories. would this be under a catalog UI action or policy and how do I add all options. it appears there's only the option to hide all of them optio...

DevtoSME by Giga Guru
  • 1157 Views
  • 4 replies
  • 0 helpfuls

Approval user can't see details in portal

Hi,  I have an issue in my Portal (it's employee center for a record HR Payroll), the approval user can't see details of the record. He can see the details only if he is the user who have created the record. I have try a lot of things (ACL, BR : Rest...

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Resolved! password2 in flow designer

I am trying to create an action where I have created a REST step and in the rest step I want to pass the header where I want to pass the api_key as Authorization, the problem is that api_key is password2 encrypted , I tried the data pill approach but...

kiwi07 by Tera Contributor
  • 960 Views
  • 2 replies
  • 1 helpfuls

Can we call script include from background script.

Script Include var Test = Class.create();Test = Object.extendsObject(global.AbstractAjaxProcessor, {type: 'Test', autoMap: function(current) { } }); Background Script var update = new Test();update.autoMap(current); I am trying this in Background Scr...

aagman4 by Tera Contributor
  • 9879 Views
  • 2 replies
  • 3 helpfuls

Resolved! Create "request escalation" Widget for Service Portal

Hi all, I'm looking to do something very much like the "reopen incident button" widget described here (which works perfectly, BTW, thank you), but what I need is to have a button that will allow our users to request escalation of their issue.  We are...