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Resolved! How to copy Virtual Agent conversation into an Incident

I'm trying to use the below script I found to copy the Virtual Agent conversation into the incident that was created from it.  It's copying the conversation into the incident twice and I'm not sure why.  Does anyone have any idea?   (function execute...

chrish5 by Giga Guru
  • 1515 Views
  • 1 replies
  • 0 helpfuls

How to Create custom roles

we need to create a role which is only allowed to do ADMIN related work likeCommitting update set/Running background script . I need to Create a role which should work for commit update set and background script alone.and need to check it with the us...

Transform Map limit of Importing Records

I want to import around 800k records from Transform Map. It takes 45 min to import 100k records. I want to know if can I upload 800k records at once will it be ok for the health of the instance and How many records or data can I import in One go.

Resolved! How to know if ServieNow has read a mailbox

Hi We have around 100 emails accounts configured on our Productive Instance I want to know if there's a way to see a log or something to know if ServiceNow has read these mailboxes because, some mailboxes aren't creating any new Instance. If I login ...

Tona26 by Tera Contributor
  • 1727 Views
  • 2 replies
  • 0 helpfuls

JDBC Datasource queries

Hi Experts, We have a requirement to auto-create incidents in ServiceNow using JDBC Datasource. Below SQL statement is shared by oracle db team.SELECT * FROM audit_status_file WHERE BATCH_DATE = TO_CHAR(sysdate-1,'DD-MON-YYYY') and REJECT_COUNT > 0 o...

Resolved! Script to parse output from Read File activity

I am using the custom SSH activity File Read in a workflow. It successfully connects and retrieves the file contents but when I try to check the output using this scriptvar obj = data.get(7).output; var str = JSON.stringify(obj); gs.log("The object "...

Resolved! Display filter using advanced reference qualifier

Hi All , I have added advanced reference qualifier to reference field. I want filter to display condition whenever I open reference look up. Advanced Reference Qualifier Filter is displaying like this  Filter to display like this Can anyone suggest a...

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Resolved! populate data from another table fields

I have 2 tables, 1. program , it   contains portfolio and sub-portfolio2. Change request, it contains portfolio and sub-portfolio,common number between teo tables is  project number field here , i need to get value from porject portfolio to change re...

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VSN by Tera Expert
  • 890 Views
  • 7 replies
  • 1 helpfuls