I am working on the OOTB add item to cart api (present in sn_sc namespace). When I run it on the instance where I have the catalog item, it runs fine(status code 200). However, when I run the same json with the same request url on postman or try to i...
Hi All, Can anyone suggest how to trigger flow for a particular record producer? and can we create multiple tasks and approvals for record producers too like service catalogs?
Hi I am using this to add email address in cc of notification activity <mail_script>email.addAddress("cc", 'test@gmail.com' );</mail_script>The following are the details of the requesterRequester = ${current.variables.requested_for}Email Address of R...
guys, I have a query, I’m working on integration. 3ed party system creating the request from their end updated the attachment , but in ServiceNow we are unable to create the attachment to the reference ticket (everything is working without attachmen...
I am having trouble with the IRE API (specifically createOrUpdateCi https://docs.servicenow.com/bundle/utah-api-reference/page/app-store/dev_portal/API_reference/IdentificationEngineScoped/concept/IdentificationEngineScopedAPI.html) in a scoped app.S...
Hello All and @asifnoor How can we hide/show the Add button on the pop-up form when adding a row to a Multirow Variable Set?When an item is ordered, the requester enters accounting information. The accounting information is validated by checking the...
I have created an "Inbound Email"-Trigger flow that works as expected/designed. Today the flow created an error and I wanted to analyze the error on our non-prod instance. I exported the email record, imported it on the other instance and reprocessed...
Hello Experts, I'm trying to use OOB asset creation for managing mobile devices, through Communication Device (cmdb_ci_comm) table. I've configured this: But Asset is not created when I'm creating a new CI. Did someone succeed to obtain this ability...
Hi All,I have a ACL where it shows that ACL Role, Condition and Script passed but ACL didn't evaluated.PFB snapshots:1. ACL where it is not evaluated2. Message when hover on the highlighted yellow radio button.Could you pls let me know what is causin...
I have to show the watchlist field on the standard ticket header of the service portal for Incidents. Please guide how to achieve that. Below is the screenshot :
I'm using CIUtils - servicesAffectedByCI(String CI_sys_id) documented here: https://docs.servicenow.com/bundle/utah-api-reference/page/app-store/dev_portal/API_reference/CIUtils/concept/c_CIUtilsAPI.html Is it possible to enable debug or something el...
Hi ,I have a table called u_dynamic fieldsAnd in the catalog I have a variable called Choose an Action and its a reference to the above table and one more variable called Types of services which is a choice field. Now in the above table there are man...
Yes, yes, yes... I know that Agent Workspace is being replaced with the more easily configurable Service Operations Workspace - and we're getting there. I would like to find out if it is possible to configure the search list results of Knowledge Arti...
I need to download the activity stream, comments, and work notes. Is there a feature in Snow to do that? If not, is it possible to implement it?
Hello,I am trying to create a metric to measure the time from when an incident is assigned to a person (incident state changes to "Assigned") and the time the incident is Resolved (incident state changes to Resolved). I have the following code, but ...
