In the service catalog, an email notification is sent when the status of a task changes to work in progress, but I would like to include the RITM and SCTASK links in the email body at that time. Is there any way to do this?
HI Team , How to add icon image for particular for { Bright Idea } , Show shown in below image . @Gunjan Kiratkar @Sagar Pagar @SatyakiBose @Vasantharajan N @OlaN @Community Alums Thanks in Advance
I created custom role 'X' when user with 'X' role logged in he needs to have write access to incidents that are opened by user with 'X' role.For all other incidents created by different role, those records should be read-only..Please help me to achie...
Hello Experts,I have the raw data in excel as below (just sample, we have 100s of lines), And I have created two choice fields called 'Title' and 'Title Family' on the catalog item. And I need dependency between those both fields like when user selec...
HI Evryone, We had a requirement where our Approval notification should send to Group email for group Approval rather than sending Approval notification to every group member. I have tried by Unchecking "Include Members" but no luck that is working. ...
Hi, How to hide the few topics which are related to child or sub topics in Popular Topics Widget. And if possible hiding the topics in Popular Topics Widget, it should not be reflected to the main topics which are existed in the header. Can I have so...
As i am a beginner in jelly scripting. I am facing issue to retrieve data from the custom table and to display that data in UI page. Can anyone help me with the script?
Hi, I have a request to not allow an interaction to be changed to close complete if there is no task associated with the interaction. I am not sure which table I should be referring in the business rule. If I reference the interaction table, then I a...
Hey guys: I am looking for a way to stop a workflow timer. It is messing with a join activity. The timer waits 24 hours to auto approve a request IF the approver doesn't do it within 24 hours. If the approver approves the request before the 24 hour...
Hi All, I have two questions: 1. We have SN discovery and Service Graph Connector integration running in our system. I'm quite not sure how to find out from which source the hardware models are created in cmdb_hardware_product_model table.2. I have g...
I have a requirement that after catalog item "a" is submitted that if you are not apart of assignment group "test" then you can no view the variables on the ritm or sc task. I created the script below on a catalog ui policy but it is not working
Find the records created 6 months ago RITM table without script RegardsRamesh kumar
Hi Guys, this has probably been asked and answered many times but I couldn't find the right explanation. Doing the Event Management Fundamentals Training right now and the Event Rule RegEx is driving me nuts. Spaces don't really seem to matter and I ...
Hello everyone, Could someone please let us know is it possible to use condition on a function field? I googled, but could not find much information on this. Thanks
I'm trying to create a UI Action script for a button that says 'Send for Approval' on an 'Assessment' entity that I extended from Task. The button on the form needs to create a group approval, and when the members (there are more than one member) app...
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