I have a new manager on my team and they wanted to know if it's possible to share incident tickets to other assignment groups. I have not done that before, I'm not sure you can. If it is possible please share steps on how to do it.
I need to add some HTML text to the default Approval Notification sent by the Ask for approval action but only for one catalog item.Is it possible to add additional text to Ask for approval action for a specific catalog item? Thanks for your help & t...
In ITSM UI, I couldn't see an option to refer location in companies form and vice versa. However in cmn_location db there is a field company how does this mapping is done ? i.e When i create a company , how to associate that company to some location....
Hi Team,am using below code to parse incoming XML in script include , but getting errorDOMParser" is not defined. var xmlDoc = new XMLDocument2(); xmlDoc.parseXML(responseBody); var resposeStatus = xmlDoc.getNodeText("//...
Hi all,I'm struggling with passing data from a modal to the server in a SP list widget.Within this modal, I am passing the selected date through an id of "newExpiryDate"Here is the client script:c.Expiry = function () { swal({ position: 'top-en...
Hello experts.I'm trying to setInterval() in scoped app but I still get an error saying: Evaluator: com.glide.script.RhinoEcmaError: "setInterval" is not defined.I tried to run same code in background script, also in global scope but with no luck.
Hi ! I am having a problem using GlideSysAttachment writeBase64 function. Currently, I am making a custom PDF using jspdf on the client side and then I am sending the body of the PDF to the server side using Ajax. On the server side, when I use Gli...
I need to configure sending the interaction number in the chat, as soon as it is created. Below is a print of how it is today, the interaction number is being sent manually copy and paste.
Can anyone provide what the steps will be and if there's a low code solution to this. We do not want to use any third party platform.I am trying to integrating the ServiceNow (for example Business Applications table) into Google Sheets. The trigger w...
Hi All,I have a requirement that whenever a notification has failed to be delivered and we recieve an 'Undelivered' bounce back email , notify certain people about that and add a link to that case. But I see that undelivered bounce back emails do not...
Hi All, We have below requirement: A catalog task is created from the workflow. The assignment group for this task is dynamic (based on one field on the RITM). Whenever this task is assigned to any group, we need to send notification to the group mem...
Hello Experts! I want to refresh some components in workspace after flow finish running. Is it possible to set up this kind of behavior?Kind Regards
We created and set glide.email.inbound.image_sys_attachment.filter.minimum_bytes to 20000 and still small icons and such from mail signatures show up as attachment in tickets.Does anyone have experience with this property?See: https://docs.servicenow...
in the above breadcrumbs until support page i.e HOME-->All catalogs-->Customer service-->Support is showing color code #165c53 where as 'create case' is in #484949. suppose if i go to Support page then 'Support' shows in color code #484949 but rema...
The "Bucket Name" drop down is empty, see screen shot below. How do I populate this drop down?
