Hi,My requirement is translate the service portal in French and Russia which I have done but I am facing some issue.The language picker widget is showing all languages along with French and Russia.But I want to restrict the languages in language pi...
1. I wanted to set value for reference field 'abc' through a fix script.2. I have a reference field 'xyz' in my table that is inherited from another table .. So wanted to set value for that reference field also through the fix script. var requestedGR...
Once the request is submited and approval will get trigger , if the approver is on not approved for 2 days then i need to auto approve the request and it will trigger the next level approval once it is auto approved .
We have several requested approvals that were not answered for several weeks. When trying to resend the email, for the approvers to approve via email, I've noticed that the originating event is empty. I believe this is because the events are being au...
I have a date/time field. Need to restrict it from selecting less than 24 hours. For ex : today is 17th June 9:10:00 and users should not be allowed to select less than 16th June 9:10:00i.e if a use selects 16th June 9:09:00 --> It should throw an ...
hiI want to delete empty records from user table. How to achieve this by using script?
Hi All, we have created a business to update the activity of incident whenever there is an update on incident task. whenever work notes and additional comments of incident task gets updated, we are copying the respective work notes and additional com...
Hi, I have added a script below to add Work Notes to RITMs. var comment = 'Please follow the instructions on Connect: https://community.servicenow.com'; var req = new GlideRecord('sc_req_item'); req.addQuery('sys_id', ritmSysId); req.query(); w...
Hi All, I wanted to show related list grouped by 1 filed as we can do this in the list view of any tables.Is is possible in related list?
Hi Team,I have a requirement below. Create a problem ticket from incident if incident has been created more than 5 time for same CI. and all incident will be add to under problem related list, at that same time all incident records display the proble...
Hi All, I need to download files attached to any incident using REST API. I will be sending incident detail from my postman. Already Referred to attachment api reference docs but could'nt find a solution. NOTE: I don't have the option to use ui acti...
Hi All, I have field "requested_for" on catalog item while creating request separately the "requested_for" field on Request and RITM is populating correctly but if I order two items from the "cart" where one has "requested_for" filled and other didno...
We have an issue where from Service Operation Workspace when the Agent apply's a template to the interaction record the template apply's with the text field minimised.On our interaction record we have a description field for capturing additional info...
HiI have wrote an transform map script and it will compare the staging table user id value with actual table user id value and if matching, it bring the user name from table.The issue is , in the user table , it has 5 records with same "user id" in w...
We have several risk conditions defined in our instance which are working to initially set the risk on a Change. We have requirements internally that if specific CIs get added as affected CIs then the risk of the change should be updated. Essentially...
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