How to add a column to incident list in Portal
Hi,How can I add another column to the list. I tried to go to the widget but there is no list of fields.
Forum Posts
Raising Standard change via rest api with dynamic data
Morning all I'm working on an integration to raise standard changes from my company instance to a customers servicenow instance. Basically the goal is to trigger their standard change workflow while populating the record created in the customer envi...
Transform Script: Split String Value with Backslash
Currently attempting to split some source string values for example: "EXAMPLE-US-WEST\DC91P-NS-AP74" (I'd like to get the SECOND half of the string "DC91P-NS-AP74" from the value) My current code is: var bios = source.u_biosName.toString().split(/\\/...
Is it possible that the ATF can check multiple records
In Step Record Query, only the first record can be found. But now I need to make sure all the records matched the conditions are correct. How to make it? Many thanks in advance.
gs.setRedirect() in combination with current.setAbortAction(true) not executed (Before/Update BusinessRule)
Hi, if a Problem has an active ProblemTask or an active attached Incident, it should not been closed. I use an on before BR. current.setAbortAction works but the Form does not reload. (function executeRule(current, previous /*null when async*/ ) { ...
Only users with the Change manager role can create an emergency change request?
I can't figure out how to accomplish this story within Servicenow. I've been looking all over for ways how to restrict access based on a role to an emergency change, but I can't seem to find any. "As a change manager, I want only change managers (mem...
Not able to see Global domain to choose under Domain scope
Hi All, I am unable to see the Global Domain option when I click on the Domain scope to. Any one any idea why is that so ? Thanks,Uma
what is semaphores error and how to fix that error
Hi All,while running health report , we are getting below error semaphores default available[2]semaphores default available[0]how to fix this error?Thank you,Shabbir
addEncodedQuery is ignored
I have a function to track down references to a particular sys_id in various tables:_getTableReferences: function(refTable, sysId) { }The refTable param is like so:{ "table": "incident", "column": "location", "condition": "sys_created_on>=javas...
Resolved! Related Attachments not showing Parent/Child incidents attachments?
Hi All, I used this link from the forums to create a Related Attachments relationship on the sys_attachment table. Script - (function refineQuery(current, parent) { var tableName = parent.getTableName(); var queryString = "table_name=" + tableNam...
How to activate KCS Knowledge Base (demo data)
How to make KCS Knowledge Base (demo data) knowledge base to be available in the PDI instance.I installed com.snc.knowledge_advanced plugin but not able to see this knowledge base
Resolved! JIRA REST Integration problem
Hello! I'm trying to create an API integration via REST to JIRA. I have been following the JIRA api documentation (https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/#creating-an-issue-examples). I have made a Rest message th...
Create a standard change via rest api
Afternoon all. Has anyone had any luck in creating a Standard change via rest api servicenow to servicenow I created a standard change template, then on the end point (see below) put the sys id of that template but it fails when trying to create with...
Resolved! Group Approval for Flow Designer
Hello Reader, I have a requirement to set Group Approval on the RITM for a Catalog Item. So, there is a Single Line Text type variable - 'Approvers'. This field has the name of the Group that should be set as the Approval on the RITM. For the Catalog...
Resolved! Agent Workspace: Highlight VIP user in Agent workspace for interaction table in form view
We have a requirement to highlight the VIP users in interaction table in Agent Workspace in form view in servicenow.Let me know if anyone have any idea on how we can implement that.I have implemented it in incident and interaction table using the cl...
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