Hi Folks, I am getting difference of two dates and the trying to add that to a date/time field, but with no luck . I am able to get the difference but that is not getting added to the field. Below is my code var cas1 = new GlideRecord('sn_customerse...
Hi Team, I'm using the below variable attribute on list collector, I'm able to see the User ID and Name in search. ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name,ref_ac_columns_search=true,ref_ac_display_value=false But When we sele...
Hi Team,I followed community thread on this requirement to get the most recent email body text and ignoring the previous thread when replying email for inbound action but got no luck. can anyone guide me on this or help me on this.?Regards,Atul Kumar
Hi, I have a notification email configured , for which I am looking for implementation ideas. need solution for : email should only send the latest additional comments . •If mail is sent to customer with text ABC( in additional comments ) , ( offc...
ServiceNow Guided Tour Designer not working for Standard UI in San Diego - ServiceNow page reloads out of guided tour designer as soon as we try to create a guided tour for standard UI
Hi All,I need help with the below requirement. When a new import set table is created extending Import Set Row, ServiceNow automatically generates a module under Import Set Tables application. These are not needed and are cluttering up space and maki...
Hi all, I want to analyse the Virtual agent performance like how many chats completed and how many incomplete for that i am using Conversational interface --> Virtual agent Dashboard.Is there any way i can see/ check why user does not complete a topi...
Hi All, I am trying to delete user groups from a scoped application. i have already Make the 'Can Delete' check box true and Accessing from 'All application scopes' but still I am getting 'Delete operation against 'sys_user_grmember' from scope 'u_...
Hi All,I want to know what is the relation between interaction and case and when do we create a Case from an Interaction.? Thank you.
i have some 5 checkboxes in form and they set to true base on some conditions of other fields. sometimes the checkboxes are not getting checked even if the conditions met but for the same checkbox field the list view shows the correct data true/false...
Hi,I have a single line text variable in a catalog. The variable question is 'which application'In the question_choice table for the question 'which application' I have added 4 choices A, B, C and D. Now when I enter a value in the single line text a...
Hi All, I'm able to understand how the alert priority score gets calculated in the event management but would like to the know how the values highlighted below are defined and where? There are no properties also available. 1) Business Services:Ther...
Hello,I'm trying to do an import via a transform map that uses a script to properly import dataIn this code below, i'm formatting fields of the column User so that it can fit the ServiceNow standards for Reference type fields (firstName lastName).But...
hi there!I have a Problem watchlist already has some user, say original1@gmail.com and original2@gmail.com.I added the below BIZ Rule Script, it seems like it will replace the original1@gmail.com and original2@gmail.com and add in the below testing1@...
I have a custom table u_accountsfields are:User_idfirst_namelast_nameManager-Stringmanger_Identity-Refernce to self table(u_accounts)---not visible on formManager_User_Id-String---not visible on form I have written after business rule on insert/updat...
