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Resolved! Virtual agent Performance

Hi all, I want to analyse the Virtual agent performance like how many chats completed and how many incomplete for that i am using Conversational interface --> Virtual agent Dashboard.Is there any way i can see/ check why user does not complete a topi...

Priya155 by Giga Expert
  • 916 Views
  • 2 replies
  • 0 helpfuls

Resolved! Interaction & Case Management

Hi All,I want to know what is the relation between interaction and case and when do we create a Case from an Interaction.? Thank you.

kunal kumar3 by Tera Contributor
  • 3106 Views
  • 3 replies
  • 1 helpfuls

checkbox not getting selcted but list view shows exact value

i have some 5 checkboxes in form and they set to true base on some conditions of other fields. sometimes the checkboxes are not getting checked even if the conditions met but for the same checkbox field the list view shows the correct data true/false...

surya76 by Tera Contributor
  • 1352 Views
  • 9 replies
  • 0 helpfuls

Resolved! Gliderecord not working in catalog client scripts

Hi,I have a single line text variable in a catalog. The variable question is 'which application'In the question_choice table for the question 'which application' I have added 4 choices A, B, C and D. Now when I enter a value in the single line text a...

Jake Adams by Tera Contributor
  • 1566 Views
  • 6 replies
  • 1 helpfuls

Resolved! Unique Key violation detected by database - Transform Map

Hello,I'm trying to do an import via a transform map that uses a script to properly import dataIn this code below, i'm formatting fields of the column User so that it can fit the ServiceNow standards for Reference type fields (firstName lastName).But...

AymanLhend1_0-1665403171262.png

Resolved! Business rule add in Watchlist

hi there!I have a Problem watchlist already has some user, say original1@gmail.com and original2@gmail.com.I added the below BIZ Rule Script, it seems like it will replace the original1@gmail.com and original2@gmail.com and add in the below testing1@...

MaxLin_0-1665991861686.png
Max Lin by Tera Contributor
  • 1104 Views
  • 4 replies
  • 0 helpfuls

Business Rule not working on import

I have a custom table u_accountsfields are:User_idfirst_namelast_nameManager-Stringmanger_Identity-Refernce to self table(u_accounts)---not visible on formManager_User_Id-String---not visible on form I have written after business rule on insert/updat...

Akki1 by Tera Contributor
  • 1054 Views
  • 6 replies
  • 0 helpfuls

Resolved! Question on sysapproval_approver Table

Hi There,  I have one requirement on sysapproval_approver Table      I have one Catalog Item 'XYZ' in that , i have 2 fields and These fields should be displayed on approval pageNot on Request page or RITM those should only visible for Approval ,So h...

priya68 by Tera Contributor
  • 7197 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to copy same Choice questions of one item to other item.

I have a requirement to create an item with same other item variables (it includes some other variables),so in an listcollector  i have bulk variables which cant be done in manually, so i need  a copy of it in my requirement,so i tried with xml it is...

Copy scoped application

Hi,       I'm relatively new to SNOW. I have a scoped application in my instance and i need to create a copy of the scoped application in the same instance. Can anyone guide me with the steps?.