Hi All,I need help with the below requirement. When a new import set table is created extending Import Set Row, ServiceNow automatically generates a module under Import Set Tables application. These are not needed and are cluttering up space and maki...
Hi all, I want to analyse the Virtual agent performance like how many chats completed and how many incomplete for that i am using Conversational interface --> Virtual agent Dashboard.Is there any way i can see/ check why user does not complete a topi...
Hi All, I am trying to delete user groups from a scoped application. i have already Make the 'Can Delete' check box true and Accessing from 'All application scopes' but still I am getting 'Delete operation against 'sys_user_grmember' from scope 'u_...
Hi All,I want to know what is the relation between interaction and case and when do we create a Case from an Interaction.? Thank you.
i have some 5 checkboxes in form and they set to true base on some conditions of other fields. sometimes the checkboxes are not getting checked even if the conditions met but for the same checkbox field the list view shows the correct data true/false...
Hi,I have a single line text variable in a catalog. The variable question is 'which application'In the question_choice table for the question 'which application' I have added 4 choices A, B, C and D. Now when I enter a value in the single line text a...
Hi All, I'm able to understand how the alert priority score gets calculated in the event management but would like to the know how the values highlighted below are defined and where? There are no properties also available. 1) Business Services:Ther...
Hello,I'm trying to do an import via a transform map that uses a script to properly import dataIn this code below, i'm formatting fields of the column User so that it can fit the ServiceNow standards for Reference type fields (firstName lastName).But...
hi there!I have a Problem watchlist already has some user, say original1@gmail.com and original2@gmail.com.I added the below BIZ Rule Script, it seems like it will replace the original1@gmail.com and original2@gmail.com and add in the below testing1@...
I have a custom table u_accountsfields are:User_idfirst_namelast_nameManager-Stringmanger_Identity-Refernce to self table(u_accounts)---not visible on formManager_User_Id-String---not visible on form I have written after business rule on insert/updat...
Hi,Due to some existing platform issue(PRB1560944), as a workaround we are planning to update the choice values from integers to string., but the problem here is the existing choice on the list field update to the backend choice value. If any one co...
Hi There, I have one requirement on sysapproval_approver Table I have one Catalog Item 'XYZ' in that , i have 2 fields and These fields should be displayed on approval pageNot on Request page or RITM those should only visible for Approval ,So h...
I have a requirement to create an item with same other item variables (it includes some other variables),so in an listcollector i have bulk variables which cant be done in manually, so i need a copy of it in my requirement,so i tried with xml it is...
I want to get a caller Email ID using server side script?I tried var inc=new GlideRecord('incident');var a=current.caller_id.email;gs.addInfoMessage(a); But it stores undefined value in variable 'a'.
Hi, I'm relatively new to SNOW. I have a scoped application in my instance and i need to create a copy of the scoped application in the same instance. Can anyone guide me with the steps?.
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