Dear All, I am very new to scripting, please suggest how to correctly write a script where I need to use GlideRecord call twice. The script is here: // var value = new GlideRecord('sc_task'); // value.addQuery('sys_id', current.number); // valu...
Hi All, I need to send a notification based on a Yes/No variable on my catalog task. Below are my queries: 1) Based on the yes/no value on a catalog task if the user selects No , the current task should be closed and next task should open and a notif...
Hi All, I am using existing 'Faceted Search' widget and modifying it to show list of records based on search keyworkds and filters. Following is an example where 'demand' keyword is used to show list of records. (q=demand). URL also has (t=appstore) ...
Hello! I have 4 fields - A, B, C, D.On initial load of the form, only A is visible. Fields B, C, D becomes visible when a value is selected from A which is a reference field. The requirement is to clear B, C, D of values then hide it when A is update...
In my personal instance If I try to install any plugin it's giving me the below error even though the mentioned plugin seems to be activated. Instance Url : https://dev98308.service-now.com/ Please help.
Hello! I have a catalog item that contains a list collector variable. The reference qualifier works (displays the search results) in the catalog item view but does not display in the RITM and SCTASK records. Why is this happening? The client require...
I'm creating a transform map to upload data to a target table through a staging table via an excel sheet upload: there I have two 'target field'(S) called client id and client name .What I want to clarify is if we set both coalesce to true and choi...
HI Team, I created a ui page in scoped application for practice purpose. I want to print incident details for particular incident. Below is the code I have written in the ui page. <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j=...
Hi There REST OUTBOUND MESSAGE JSON FORMAT to mid server to runbook i am trying to pass a value parameter FolderPath = G:\ak\shared18 it works if the user type in G:\\ak\\shared18 i still want the user to type in G:\ak\shared18, is there a way ar...
Hi, I need to place record in sp_search_source regarding kb articles. Issue here is that before Madrid we could have only one kb pin-up to portal, now there is more than one. In data fetch script I want to query m2m_sp_portal_knowledge_base. Get Id's...
Hi All, Is there any way to display attachments on announcements which are displayed on Service Portal Banner. I am attaching an attachment in Announcement record and I wanna show the same attachment on Announcement in Service Portal. Is there any wa...
I have been trying to call an external API(Zendesk API) from the SN personal instance Previously , i would use the following code in my server side script(on NodeJS) and it would work perfectly fine . app.get("/api/v2/tickets/:TICKET_ID/comments.jso...
I've a database view from where I'm fetching the expiry date. My below query filters those records where the expiry date is on or before 30 days from now and then create an incident. I've the below script which works and creates an INC but my schedul...
Hi all,We've got a reference type within a form that provides a list of users from our sys_user table.When accessing this field via the Service Portal, it's a simple clickable drop down as you can see below.The issue I have, and I'm sure others too, ...
Hello Community, I was referencing this article → https://community.servicenow.com/community?id=community_question&sys_id=44738b25dbd8dbc01dcaf3231f961961&view_source=searchResult ← for guidance on using 'User Criteria' records with a custom table....