difference between agent vs agentless discovery
difference between agent vs agentless discovery
Forum Posts
Resolved! Knowledge CheckBox has disbaled on Incident form but still receiving system KB in draft format
Dear Community In our organization we agreed that we would remove from the Incident form the Knowledgebase Check Box when resolving a ticket to stop rubbish from being stored in the KB data in draft state. However since removing the checkbox from the...
How to change ServiceNow instance's email address?
How to change ServiceNow instance's email address? By default, ServiceNow instance's email address to receive emails is based on instance URL as below: - URL: https://XXX.service-now.com- Email: XXX@service-now.com I would like to change the email ad...
Where is Application Repository stored?
We are developing scoped applications in DEV instance and then using application repository to install them to higher environments. In parallel, sys admin is periodically cloning lower environments from production for upgrade to London testing etc....
Allow users to share/make visible to everyone their list queries
Is there an ACL or similar in place blocking users from sharing out their own list queries? An admin gets "Visible to [Me], [Everyone], [Group]" while a normal ITIL user gets "Visible to [Me]".
Resolved! Make a selection mandatory for atleast one checkbox to be selected on a form with alert if nothing selected
Hello everyone! I need some assistance today. I have a custom application (IBM Resilient Integration) that I built out for my security response team and they would like to have a modification done to the checkboxes. Yes, I have already approached t...
How to know the script execution time of a background script
How do you know the script execution time of a Business Rule? The JavaScript method performance.now() isn't working in ServiceNow.
Display content to the right of the nav sidebar
Hi! I'm customizing a portal where the navbar should be located on the left of the screen, vertically. It turns out that the rest of the content is getting below the navbar, and not to the side. I created it from Header and, if it is fixed, nothin...
Resolved! 'Original Breach Time' (correct) / 'Breach time' (incorrect) - Difference?
Hi Community, Trying to understand the logic behind SLA breach time calculations when it comes to 'Breach time'. When the record is 'Closed' a final calculation is done I have calculations in two attributes: 'Original Breach time' (this one is correc...
Virtual agent survey trigger
Hello There! A very short question. I am observing that survey at the end of VA's conversation is being sent somehow randomly. However this survey has nothing to do with the survey module of serivcenow. There is a dedicated, heavily scripted topic to...
Resolved! How to write an “On Load” client script on any INC table to make twp fields mandatory ?
How to write an “On Load” client script on any INC table to make twp fields mandatory ?
Resolved! Method to click look up for list button in ATF to open the window showing list
Hi everyone, I have been trying to test a story in ATF where I need to Click on Lookup for list button in Configuration item field of Outage form to check the number of records shown in List after clicking. Does anyone suggest a method to achieve thi...
Resolved! How to expand Help Text on form
Hi All, I need to expand the below help text till the end just like short description. But the type of the variables are as follows: Open on behalf of this user - Reference (User table) Short Description - Wide Single Line Text Please help. Thanks, ...
Run Mail Script in Email Template?
I have to be doing something wrong that someone will see here. Here is my scenario: A user receives a notification from ServiceNow and has the option to click on a mailto link to send back and kick off an inbound action, similar to the approval email...
Resolved! How OOB Login widget validates user internally?
Hi Anonymous, I am trying to understand how the service portal OOB Login widget is validating users and returns responses. So far, I analyzed the default login widget. I found an angular HTTP post request is being submitted along with the username an...